[Hai-users] Sent panel in for repair and now phones don't work

[Steven Davidson]

I paid ~$200 two years ago to upgrade an ~12 year old Omnipro II
mortherboard whose RJ-45 (Ethernet jack) had worked loose from the board
because I'd not properly strain-relieved the cable. I also dealt with
Charlie. New Orleans is the longtime location of HAI, now owned by Leviton.
He was great, the price seemed fair and the process was smooth and fairly
quick.

Regards to the list.

/Steve
--
Steven J. Davidson
Brooklyn, NY



On Sun, Feb 5, 2017 at 10:50 AM, JACK and LYNDA CARNEGIE <
shanadog at swbell.net> wrote:

> Sure.  You need to get a return authorization number from Leviton.  The
> person I communicated with was Charlie Plough, CPlough at leviton.com, and
> for my Omni IIe the repair cost was a flat $150, which includes a firmware
> update (I have an older model that is not flash upgradable).  I sent the
> board to:
>
> LEVITON MANUFACTURING CO. INC.
> 4330 MICHOUD BLVD.
> NEW ORLEANS, LA. 70129
>
> I initially communicated with technical support:
>
> *Joseph Valdivia*
> International Customer Support Specialist, Energy Management, Controls and
> Automation – New Orleans
> *T: *800-229-7256 X1 <(800)%20229-7256>* | F: *504-253-2957
> <(504)%20253-2957>
> *Leviton Manufacturing Co., Inc.*
> <http://www.leviton.com/>
> He told me I needed to contact the RA department at: SARA at leviton.com for
> the unit to come in for service. After e-mailing that address I got a
> response from CPlough.
> ------------------------------
> *From:* Brad <looney2ns at wowway.com>
> *To:* JACK and LYNDA CARNEGIE <shanadog at swbell.net>; HAI-users at tssi.com
> *Sent:* Sunday, February 5, 2017 9:19 AM
> *Subject:* Re: [Hai-users] Sent panel in for repair and now phones don't
> work
>
> Can you please share with us to whom you sent your board to for repair?
>
> *From:* JACK and LYNDA CARNEGIE <shanadog at swbell.net>
> *Sent:* Saturday, February 04, 2017 3:37 PM
> *To:* HAI-users at tssi.com
> *Subject:* [Hai-users] Sent panel in for repair and now phones don't work
>
> The X10 on my panel stopped working so I removed it and sent it in for
> repair and a firmware update.  Then I discovered that none of the phones in
> my house were working and all the handsets say "line in use."  I assume
> this is because the phone lines were running through the security panel
> which is now gone.
>
> What can I do to get my phone lines working until the panel comes back?[image:
> *#-o d'oh!]
> ------------------------------
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