[Hai-users] RE : Sent panel in for repair and now phones don't work

Sun Feb 5 13:25:33 CST 2017

You're welcome, glad it was helpful information for you.

Claude Perreault
HAI/Leviton Omni Integrator
Montreal, Canada

Envoyé depuis mon Galaxy S6.

-------- Message d'origine --------
De : Jack & Lynda Carnegie <shanadog at swbell.net>
Date : 17-02-05 10:13 (GMT-05:00)
À : "Claude ." <cldp at hotmail.com>
Cc : "James W. Brown" <jameswbrown at comcast.net>, HAI-users at tssi.com
Objet : Re: [Hai-users] Sent panel in for repair and now phones don't work

Thank you so much for that detailed explanation.  It was very helpful in understanding what was going on and I am sure it will be helpful to others with similar wiring.

Sent from my iPad

On Feb 4, 2017, at 10:18 PM, Claude . <cldp at hotmail.com<mailto:cldp at hotmail.com>> wrote:

I have not follow the complete conversation but it seems you are using a Leviton phone line distribution patch panel that include a security jack instead of an external rj31x.

The TEST and ADO/Expansion port are used as followed :

The TEST Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting it to the ADO/Expansion Port with the flat telephone patch cord, included. The TEST port also enables testing of the incoming phone lines from the demarcation point.

The ADO/Expansion Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting them from the TEST Port with the flat telephone patch cord, included. The ADO/Expansion port enables testing of in-home wiring, once it has been patched in from other modules. The ADO can be used as Expansion Port to “cascade” or connect multiple TLDMs.

So if I understand correctly, you moved the jumper cable from TEST to ADO/Expension to SECURITY to ADO/Expension.

This means you inject the phone first phone line directly to all of the line one rj45 output.

The way it is "supposed" to be connected is :

Punch block 1 & 2 Line IN (white/blue-blue) is your phone line from the demark (the phone line by itself before ANY phone is connected, this is the phone line FEED)

Punch block 3 & 4 Line OUT is the OUTPUT FROM the security panel. These two wires are supposed to be punched TO the "From Demarcation" punch block line one which is the far left two punch (white/blue-blue).

What this does is the the lines comes in the distribution panels, goes to the alarm FIRST, then comes back FROM the alarm panel and THEN distributed to the "From Demarcation".

This will cause all the phones connected to line one (white/blue-blue) to be override by the alarm system in case the security system needs to dial for an emergency.

An RJ31X will BYPASS that process just by unpluging the cable from the junction box.

In your case, you NEED to jump the cable from TEST/ADO to SECURITY/ADO since the first line comes in the security system.

This system is NOT an RJ31X (it acts like it but it is not automatic when you unplug the security panel), you need to make the bypass yourself the way you did it.

If you are using more than one line, you can use a different line for your security panel, thus it will not cut the phones in the house but rather only cuts the fax line or secondary phone line.

You can read about the distribution block here :

http://www.leviton.com/OA_HTML/ibcGetAttachment.jsp?cItemId=22262

Hope this helps

Claude Perreault
HAI/Leviton Omni Integrator
Montreal, Canada

________________________________
De : hai-users-bounces at tssi.com<mailto:hai-users-bounces at tssi.com> <hai-users-bounces at tssi.com<mailto:hai-users-bounces at tssi.com>> de la part de JACK and LYNDA CARNEGIE <shanadog at swbell.net<mailto:shanadog at swbell.net>>
Envoyé : 4 février 2017 19:09
À : James W. Brown
Cc : HAI-users at tssi.com<mailto:HAI-users at tssi.com>
Objet : Re: [Hai-users] Sent panel in for repair and now phones don't work

Well, I got it working again.  Just to the right of the "security" jack there was a jumper cable that went from a jack labeled "test" to a jack labeled "add".  When I unplugged the "test" jack the handsets went from saying "line in use" to "check phone line."  So, I plugged the jumper cable into the "security" jack instead of the "test" jack and got a dial tone.

Thanks to everyone who responded.  Now, can someone tell me why this worked?

________________________________
From: James W. Brown <jameswbrown at comcast.net<mailto:jameswbrown at comcast.net>>
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net<mailto:shanadog at swbell.net>>
Cc: HAI-users at tssi.com<mailto:HAI-users at tssi.com>
Sent: Saturday, February 4, 2017 5:42 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work

The fact that the other end was not connected is not dispositive.  The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out.  If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone.

From: JACK and LYNDA CARNEGIE [mailto:shanadog at swbell.net]
Sent: Saturday, February 04, 2017 6:27 PM
To: James W. Brown <jameswbrown at comcast.net<mailto:jameswbrown at comcast.net>>
Cc: HAI-users at tssi.com<mailto:HAI-users at tssi.com>
Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work

Already tried that and it didn't work.  I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).  Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.

________________________________
From: James W. Brown <jameswbrown at comcast.net<mailto:jameswbrown at comcast.net>>
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net<mailto:shanadog at swbell.net>>
Cc: HAI-users at tssi.com<mailto:HAI-users at tssi.com>
Sent: Saturday, February 4, 2017 5:12 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work

Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.  This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.

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