<div dir="ltr">I paid ~$200 two years ago to upgrade an ~12 year old Omnipro II mortherboard whose RJ-45 (Ethernet jack) had worked loose from the board because I'd not properly strain-relieved the cable. I also dealt with Charlie. New Orleans is the longtime location of HAI, now owned by Leviton. He was great, the price seemed fair and the process was smooth and fairly quick.<div><br></div><div>Regards to the list.</div><div><br></div><div>/Steve</div><div class="gmail_extra"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div>--</div><div>Steven J. Davidson</div>Brooklyn, NY<br><br><br></div></div></div></div></div>
<br><div class="gmail_quote">On Sun, Feb 5, 2017 at 10:50 AM, JACK and LYNDA CARNEGIE <span dir="ltr"><<a href="mailto:shanadog@swbell.net" target="_blank">shanadog@swbell.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="color:#000;background-color:#fff;font-family:HelveticaNeue-Light,Helvetica Neue Light,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:16px"><div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5255" dir="ltr"><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5256">Sure. You need to get a return authorization number from Leviton. The person I communicated with was Charlie Plough, <a href="mailto:CPlough@leviton.com" target="_blank">CPlough@leviton.com</a>, and for my Omni IIe the repair cost was a flat $150, which includes a firmware update (I have an older model that is not flash upgradable). I sent the board to:</span></div><div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5254"><span><br></span></div><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5253"><div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5246"><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5247" style="font-size:11pt">LEVITON MANUFACTURING CO. INC. </span></div><div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5248"><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5249" style="font-size:11pt">4330 MICHOUD BLVD.</span></div><div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5250"><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5251" style="font-size:11pt">NEW ORLEANS, LA. 70129</span></div></span><div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5252" dir="ltr"><br></div><div class="m_8564779575792623367qtdSeparateBR" id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6652" dir="ltr">I initially communicated with technical support:</div><div class="m_8564779575792623367qtdSeparateBR" id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6621"><div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6622" style="background:white"><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6623" style="font-size:11pt"> </span></div></div><div class="m_8564779575792623367qtdSeparateBR" id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6635" style="background:white;margin-bottom:12pt" dir="ltr"><b id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6636"><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6637" style="font-size:11pt">Joseph Valdivia</span></b><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6638" style="font-size:11pt"><br id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6639" clear="none"></span><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6640" style="font-size:9pt">International Customer Support Specialist, Energy Management, Controls and Automation – New Orleans<br id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6641" clear="none"><b id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6642">T: </b><a href="tel:(800)%20229-7256" value="+18002297256" target="_blank">800-229-7256 X1</a><b id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6643"> | F: </b><a href="tel:(504)%20253-2957" value="+15042532957" target="_blank">504-253-2957</a><br id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6644" clear="none"></span><b id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6645"><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6646" style="font-size:10pt">Leviton Manufacturing Co., Inc.</span></b><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6647" style="font-size:10pt"><br id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6648" clear="none"></span><span id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6649" style="font-size:9pt"><a id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6650" href="http://www.leviton.com/" rel="nofollow" shape="rect" target="_blank"></a></span><br>He told me I needed to contact the RA department at: <a id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6697" href="mailto:SARA@leviton.com" rel="nofollow" shape="rect" target="_blank"><font id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_6698" color="#0066cc"> SARA@leviton.com</font></a> for the unit to come in for service. After e-mailing that address I got a response from CPlough.<br></div><div class="m_8564779575792623367yahoo_quoted" id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5214" style="display:block"> <div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5213" style="font-family:HelveticaNeue-Light,Helvetica Neue Light,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:16px"> <div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5212" style="font-family:HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:16px"> <div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5211" dir="ltr"> <font id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5210" face="Arial" size="2"> <hr size="1" id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5243"> <b><span style="font-weight:bold">From:</span></b> Brad <<a href="mailto:looney2ns@wowway.com" target="_blank">looney2ns@wowway.com</a>><br> <b><span style="font-weight:bold">To:</span></b> JACK and LYNDA CARNEGIE <<a href="mailto:shanadog@swbell.net" target="_blank">shanadog@swbell.net</a>>; <a href="mailto:HAI-users@tssi.com" target="_blank">HAI-users@tssi.com</a> <br> <b><span style="font-weight:bold">Sent:</span></b> Sunday, February 5, 2017 9:19 AM<br> <b><span style="font-weight:bold">Subject:</span></b> Re: [Hai-users] Sent panel in for repair and now phones don't work<br> </font> </div><div><div class="h5"> <div class="m_8564779575792623367y_msg_container" id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5217"><br><div id="m_8564779575792623367yiv1721211986"><div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5216">
<div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5215"><font id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5242" color="#008000" face="Comic Sans MS">Can you please share with us to
whom you sent your board to for repair?</font></div>
<div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5220" style="font:10pt/normal Tahoma;font-size-adjust:none;font-stretch:normal">
<div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5239"><br clear="none"></div>
<div class="m_8564779575792623367yiv1721211986yqt4384061795" id="m_8564779575792623367yiv1721211986yqt32497"><div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5219" style="background:rgb(245,245,245)">
<div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5240"><b>From:</b> <a title="shanadog@swbell.net" href="mailto:shanadog@swbell.net" rel="nofollow" shape="rect" target="_blank">JACK and LYNDA CARNEGIE</a> </div>
<div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5218"><b>Sent:</b> Saturday, February 04, 2017 3:37 PM</div>
<div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5241"><b>To:</b> <a title="HAI-users@tssi.com" href="mailto:HAI-users@tssi.com" rel="nofollow" shape="rect" target="_blank">HAI-users@tssi.com</a> </div>
<div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5221"><b id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5921">Subject:</b> [Hai-users] Sent panel in for repair and now phones don't
work</div></div></div></div>
<div class="m_8564779575792623367yiv1721211986yqt4384061795" id="m_8564779575792623367yiv1721211986yqt21318"><div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5222"><br clear="none"></div>
<div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5223" style="color:rgb(0,0,0);font-family:HelveticaNeue-Light,Helvetica Neue Light,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:16px;background-color:rgb(255,255,255)">
<div id="m_8564779575792623367yiv1721211986yui_3_16_0_ym19_1_1486240439307_7520">The X10 on my panel
stopped working so I removed it and sent it in for repair and a firmware
update. Then I discovered that none of the phones in my house were working
and all the handsets say "line in use." I assume this is because the phone
lines were running through the security panel which is now gone.</div>
<div id="m_8564779575792623367yui_3_16_0_ym19_1_1486309278642_5224"><br clear="none"></div>
<div id="m_8564779575792623367yiv1721211986yui_3_16_0_ym19_1_1486240439307_7551">What can I do to get my
phone lines working until the panel comes back?<img title="*#-o d'oh!" class="m_8564779575792623367yiv1721211986yahoo-ignore-inline-image" alt="*#-o d'oh!" src="https://s.yimg.com/ok/u/assets/img/emoticons/emo48.gif"></div></div></div>
<div>
</div><hr>
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