[Hai-users] Sent panel in for repair and now phones don't work

[JACK and LYNDA CARNEGIE]

Well, I got it working again.  Just to the right of the "security" jack there was a jumper cable that went from a jack labeled "test" to a jack labeled "add".  When I unplugged the "test" jack the handsets went from saying "line in use" to "check phone line."  So, I plugged the jumper cable into the "security" jack instead of the "test" jack and got a dial tone.
Thanks to everyone who responded.  Now, can someone tell me why this worked?

      From: James W. Brown <jameswbrown at comcast.net>
 To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net> 
Cc: HAI-users at tssi.com
 Sent: Saturday, February 4, 2017 5:42 PM
 Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work
   
#yiv1419033727 #yiv1419033727 -- _filtered #yiv1419033727 {font-family:Helvetica;panose-1:2 11 6 4 2 2 2 2 2 4;} _filtered #yiv1419033727 {panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered #yiv1419033727 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}#yiv1419033727 #yiv1419033727 p.yiv1419033727MsoNormal, #yiv1419033727 li.yiv1419033727MsoNormal, #yiv1419033727 div.yiv1419033727MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv1419033727 a:link, #yiv1419033727 span.yiv1419033727MsoHyperlink {color:blue;text-decoration:underline;}#yiv1419033727 a:visited, #yiv1419033727 span.yiv1419033727MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv1419033727 p.yiv1419033727msonormal0, #yiv1419033727 li.yiv1419033727msonormal0, #yiv1419033727 div.yiv1419033727msonormal0 {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv1419033727 p.yiv1419033727msonormal0, #yiv1419033727 li.yiv1419033727msonormal0, #yiv1419033727 div.yiv1419033727msonormal0 {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv1419033727 p.yiv1419033727msonormal, #yiv1419033727 li.yiv1419033727msonormal, #yiv1419033727 div.yiv1419033727msonormal {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv1419033727 p.yiv1419033727msochpdefault, #yiv1419033727 li.yiv1419033727msochpdefault, #yiv1419033727 div.yiv1419033727msochpdefault {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv1419033727 span.yiv1419033727msohyperlink {}#yiv1419033727 span.yiv1419033727msohyperlinkfollowed {}#yiv1419033727 span.yiv1419033727emailstyle18 {}#yiv1419033727 p.yiv1419033727msonormal1, #yiv1419033727 li.yiv1419033727msonormal1, #yiv1419033727 div.yiv1419033727msonormal1 {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv1419033727 span.yiv1419033727msohyperlink1 {color:blue;text-decoration:underline;}#yiv1419033727 span.yiv1419033727msohyperlinkfollowed1 {color:purple;text-decoration:underline;}#yiv1419033727 p.yiv1419033727msonormal01, #yiv1419033727 li.yiv1419033727msonormal01, #yiv1419033727 div.yiv1419033727msonormal01 {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv1419033727 span.yiv1419033727emailstyle181 {color:windowtext;}#yiv1419033727 p.yiv1419033727msochpdefault1, #yiv1419033727 li.yiv1419033727msochpdefault1, #yiv1419033727 div.yiv1419033727msochpdefault1 {margin-right:0in;margin-left:0in;font-size:10.0pt;}#yiv1419033727 span.yiv1419033727EmailStyle30 {color:windowtext;}#yiv1419033727 span.yiv1419033727SpellE {}#yiv1419033727 .yiv1419033727MsoChpDefault {font-size:10.0pt;} _filtered #yiv1419033727 {margin:1.0in 1.0in 1.0in 1.0in;}#yiv1419033727 div.yiv1419033727WordSection1 {}#yiv1419033727 The fact that the other end was not connected is not dispositive.  The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out.  If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone.  From: JACK and LYNDA CARNEGIE [mailto:shanadog at swbell.net] 
Sent: Saturday, February 04, 2017 6:27 PM
To: James W. Brown <jameswbrown at comcast.net>
Cc: HAI-users at tssi.com
Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work  Already tried that and it didn't work.  I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).  Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.

  From: James W. Brown <jameswbrown at comcast.net>
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net> 
Cc: HAI-users at tssi.com
Sent: Saturday, February 4, 2017 5:12 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work  Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.  This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.



   
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