<html><head></head><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_ym19_1_1486244796900_31157" dir="ltr" abp="6759"><span id="yui_3_16_0_ym19_1_1486244796900_31156" abp="6760">Well, I got it working again. Just to the right of the "security" jack there was a jumper cable that went from a jack labeled "test" to a jack labeled "add". When I unplugged the "test" jack the handsets went from saying "line in use" to "check phone line." So, I plugged the jumper cable into the "security" jack instead of the "test" jack and got a dial tone.</span></div><div id="yui_3_16_0_ym19_1_1486244796900_31186" dir="ltr" abp="6759"><span abp="6760"><br></span></div><div id="yui_3_16_0_ym19_1_1486244796900_31185" dir="ltr" abp="6759"><span abp="6760">Thanks to everyone who responded. Now, can someone tell me why this worked?</span></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1486244796900_31155" abp="6761"><br abp="6762"><br abp="6763"></div><div class="yahoo_quoted" id="yui_3_16_0_ym19_1_1486244796900_31152" style="display: block;" abp="6764"> <div id="yui_3_16_0_ym19_1_1486244796900_31151" style="font-family: HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" abp="6765"> <div id="yui_3_16_0_ym19_1_1486244796900_31150" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" abp="6766"> <div id="yui_3_16_0_ym19_1_1486244796900_31149" dir="ltr" abp="6767"> <font id="yui_3_16_0_ym19_1_1486244796900_31154" face="Arial" size="2" abp="6768"> <hr size="1" id="yui_3_16_0_ym19_1_1486244796900_31153" abp="6769"> <b abp="6770"><span style="font-weight: bold;" abp="6771">From:</span></b> James W. Brown <jameswbrown@comcast.net><br abp="6772"> <b abp="6773"><span style="font-weight: bold;" abp="6774">To:</span></b> 'JACK and LYNDA CARNEGIE' <shanadog@swbell.net> <br abp="6775"><b abp="6776"><span style="font-weight: bold;" abp="6777">Cc:</span></b> HAI-users@tssi.com<br abp="6778"> <b abp="6779"><span style="font-weight: bold;" abp="6780">Sent:</span></b> Saturday, February 4, 2017 5:42 PM<br abp="6781"> <b abp="6782"><span style="font-weight: bold;" abp="6783">Subject:</span></b> RE: [Hai-users] Sent panel in for repair and now phones don't work<br abp="6784"> </font> </div> <div class="y_msg_container" id="yui_3_16_0_ym19_1_1486244796900_31197" abp="6785"><br abp="6786"><div id="yiv1419033727" abp="6787"><style abp="6788">#yiv1419033727 #yiv1419033727 --
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#yiv1419033727 </style><div id="yui_3_16_0_ym19_1_1486244796900_31196" abp="6789"><div class="yiv1419033727WordSection1" id="yui_3_16_0_ym19_1_1486244796900_31195" abp="6790"><div class="yiv1419033727MsoNormal" abp="6791"><span style="font-size: 11pt;" abp="6792">The fact that the other end was not connected is not dispositive.<span abp="6793"> </span>The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out.<span abp="6794"> </span>If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone.</span></div><div class="yiv1419033727MsoNormal" abp="6795"><span style="font-size: 11pt;" abp="6796"> </span></div><div class="yiv1419033727yqt9456789030" id="yiv1419033727yqt36229" abp="6797"><div id="yui_3_16_0_ym19_1_1486244796900_31194" abp="6798"><div id="yui_3_16_0_ym19_1_1486244796900_31193" style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(225, 225, 225) currentColor currentColor; padding: 3pt 0in 0in; border-image: none;" abp="6799"><div class="yiv1419033727MsoNormal" abp="6800"><b abp="6801"><span style="font-size: 11pt;" abp="6802">From:</span></b><span style="font-size: 11pt;" abp="6803"> JACK and LYNDA CARNEGIE [mailto:shanadog@swbell.net] <br clear="none" abp="6804"><b abp="6805">Sent:</b> Saturday, February 04, 2017 6:27 PM<br clear="none" abp="6806"><b abp="6807">To:</b> James W. Brown <jameswbrown@comcast.net><br clear="none" abp="6808"><b abp="6809">Cc:</b> HAI-users@tssi.com<br clear="none" abp="6810"><b abp="6811">Subject:</b> Re: [Hai-users] Sent panel in for repair and now phones don't work</span></div></div></div><div class="yiv1419033727MsoNormal" abp="6812"> </div><div id="yui_3_16_0_ym19_1_1486244796900_31200" abp="6813"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18150" abp="6814"><div class="yiv1419033727MsoNormal" id="yui_3_16_0_ym19_1_1486244796900_31199" style="background: white;" abp="6815"><span id="yui_3_16_0_ym19_1_1486244796900_31198" abp="6816">Already tried that and it didn't work. I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board). Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.<br clear="none" abp="6817"><br clear="none" abp="6818"></span></div></div><div abp="6819"><div class="yiv1419033727MsoNormal" style="background: white; margin-bottom: 12pt;" abp="6820"><span abp="6821"> </span></div></div><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18105" abp="6822"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18104" abp="6823"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18103" abp="6824"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18102" abp="6825"><div align="center" class="yiv1419033727MsoNormal" style="background: white; text-align: center;" abp="6826"><span style="font-size: 10pt;" abp="6827"></span><hr width="100%" size="1" align="center" abp="6828"></div><div class="yiv1419033727MsoNormal" id="yui_3_16_0_ym19_1_1486244796900_31201" style="background: white;" abp="6829"><b abp="6830"><span style="font-size: 10pt;" abp="6831">From:</span></b><span style="font-size: 10pt;" abp="6832"> James W. Brown <<a href="mailto:jameswbrown@comcast.net" target="_blank" rel="nofollow" shape="rect" abp="6833" ymailto="mailto:jameswbrown@comcast.net">jameswbrown@comcast.net</a>><br clear="none" abp="6834"><b abp="6835">To:</b> 'JACK and LYNDA CARNEGIE' <<a href="mailto:shanadog@swbell.net" target="_blank" rel="nofollow" shape="rect" abp="6836" ymailto="mailto:shanadog@swbell.net">shanadog@swbell.net</a>> <br clear="none" abp="6837"><b abp="6838">Cc:</b> <a href="mailto:HAI-users@tssi.com" target="_blank" rel="nofollow" shape="rect" abp="6839" ymailto="mailto:HAI-users@tssi.com">HAI-users@tssi.com</a><br clear="none" abp="6840"><b abp="6841">Sent:</b> Saturday, February 4, 2017 5:12 PM<br clear="none" abp="6842"><b abp="6843">Subject:</b> RE: [Hai-users] Sent panel in for repair and now phones don't work</span><span abp="6844"></span></div></div><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18106" abp="6845"><div class="yiv1419033727MsoNormal" style="background: white;" abp="6846"><span abp="6847"> </span></div><div id="yiv1419033727" abp="6848"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18159" abp="6849"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18158" abp="6850"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18157" abp="6851"><div class="yiv1419033727MsoNormal" style="background: white;" abp="6852"><span style="font-size: 11pt;" abp="6853">Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational. This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.</span><span abp="6854"></span></div></div></div></div><div class="yiv1419033727MsoNormal" style="background: white;" abp="6855"><span abp="6856"><br clear="none" abp="6857"><br clear="none" abp="6858"></span></div></div></div></div></div></div></div></div></div></div></div><br abp="6859"><br abp="6860"></div> </div> </div> </div></div></body></html>