[Hai-users] Sent panel in for repair and now phones don't work

[JACK and LYNDA CARNEGIE]

Now that I study this a bit more, I think I had the flow of electrons reversed.  The blue cat 5 wire almost certainly comes in from outside as most of the feeds from that wire are connected to the "from demarcation" connections on the Leviton board.  The blue and white wires from that cable go into the splitter and then (1) feed the cable that goes to the AT&T router and (2) come out the telephone outputs on the front of the splitter into the "line in" inputs on the Leviton board.  Still not sure why the line is being grabbed when the security output is disconnected or what to do about it.

      From: JACK and LYNDA CARNEGIE <shanadog at swbell.net>
 To: James W. Brown <jameswbrown at comcast.net> 
Cc: "HAI-users at tssi.com" <HAI-users at tssi.com>
 Sent: Saturday, February 4, 2017 5:26 PM
 Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work
   
Already tried that and it didn't work.  I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).  Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.



      From: James W. Brown <jameswbrown at comcast.net>
 To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net> 
Cc: HAI-users at tssi.com
 Sent: Saturday, February 4, 2017 5:12 PM
 Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work
  
#yiv7723102918 -- filtered {panose-1:2 4 5 3 5 4 6 3 2 4;}#yiv7723102918 filtered {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}#yiv7723102918 p.yiv7723102918MsoNormal, #yiv7723102918 li.yiv7723102918MsoNormal, #yiv7723102918 div.yiv7723102918MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv7723102918 a:link, #yiv7723102918 span.yiv7723102918MsoHyperlink {color:blue;text-decoration:underline;}#yiv7723102918 a:visited, #yiv7723102918 span.yiv7723102918MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv7723102918 p.yiv7723102918msonormal0, #yiv7723102918 li.yiv7723102918msonormal0, #yiv7723102918 div.yiv7723102918msonormal0 {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv7723102918 span.yiv7723102918EmailStyle18 {color:windowtext;}#yiv7723102918 .yiv7723102918MsoChpDefault {font-size:10.0pt;}#yiv7723102918 filtered {margin:1.0in 1.0in 1.0in 1.0in;}#yiv7723102918 div.yiv7723102918WordSection1 {}#yiv7723102918 Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.  This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.

   

   
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