[Hai-users] How to connect PC Access for the first time

[Ken Schumm]

It's been 12 years since I installed our HAI/OnQ HMS1050 system. Recently
the main board had a problem with seizing the phone line and HAI said it
sounded like a board problem so I bought a new (used) replacement.

 

Prior to installing the new board I verified that the PC could communicate
with the old board by starting PC-access and connecting locally. Web-Link
also worked with the old board.

 

Now the replacement board is installed but I have been unable to connect to
it with PC-Access so the programming can be downloaded. I have double
checked that the serial port is connected the same as the old system (sort
of hard to screw up).

 

The board was reset to factory defaults before purchase so it should be like
bringing up a new board.

 

Installer and user codes have been entered into the system via security
console and PC-Access is enabled.

 

I have tried all available baud rates (was 9600 on the old board which I
think is the default) but the behavior is always that the "connecting"
pop-up is displayed for a few seconds, then clears, but the icon in the
lower-right continues saying "OFF LINE" when it should toggle to "ON LINE"
and the menu functions that are usually enabled after a connection is
established are still greyed out.

 

What am I missing? 

 

Thanks!

Ken Schumm

 

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