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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt'>It’s been 12 years since I installed our HAI/OnQ HMS1050 system. Recently the main board had a problem with seizing the phone line and HAI said it sounded like a board problem so I bought a new (used) replacement.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Prior to installing the new board I verified that the PC could communicate with the old board by starting PC-access and connecting locally. Web-Link also worked with the old board.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Now the replacement board is installed but I have been unable to connect to it with PC-Access so the programming can be downloaded. I have double checked that the serial port is connected the same as the old system (sort of hard to screw up).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>The board was reset to factory defaults before purchase so it should be like bringing up a new board.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Installer and user codes have been entered into the system via security console and PC-Access is enabled.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>I have tried all available baud rates (was 9600 on the old board which I think is the default) but the behavior is always that the “connecting” pop-up is displayed for a few seconds, then clears, but the icon in the lower-right continues saying “OFF LINE” when it should toggle to “ON LINE” and the menu functions that are usually enabled after a connection is established are still greyed out.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>What am I missing? <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Thanks!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Ken Schumm<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p></div></body></html>