[Hai-users] Sent panel in for repair and now phones don't work

[James W. Brown]

The panel should have interfaced with the incoming phone line through an RJ31X jack, which looks like an ordinary phone jack but has internal contacts to restore the downstream phone line when the panel line is unplugged from it. Regulations and good practice call for an RJ31X to allow the panel to seize the phone line in the event of an alarm, but to allow the telephone system to be restored easily in the event of a panel failure (or removal).  This is important, as you don't want a panel failure that won't allow the panel to report a fire to also prevent humans from calling 911 to report the same fire.  Bottom line, simply unplugging the Aegis panel phone seizure line from the RJ31X jack should immediately restore your downstream phones -- if it was properly installed.



> On Feb 4, 2017, at 16:37, JACK and LYNDA CARNEGIE <shanadog at swbell.net> wrote:
> 
> The X10 on my panel stopped working so I removed it and sent it in for repair and a firmware update.  Then I discovered that none of the phones in my house were working and all the handsets say "line in use."  I assume this is because the phone lines were running through the security panel which is now gone.
> 
> What can I do to get my phone lines working until the panel comes back?
> _______________________________________________
> HAI-users mailing list
> HAI-users at tssi.com
> http://romaine.tssi.com/mailman/listinfo/hai-users
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/5f310053/attachment.html>