[Hai-users] Omni Pro II Ethernet port weirdness

[Tom Morgan]

Brad,
Any chance you started with a 2.16 or earlier system and kept your system file through 3.0 and later without starting again from scratch?

Tom Morgan
Chief Technical Officer, Worthington Distribution
Vice President, Worthington University
www.worthingtonu.com<http://www.worthingtonu.com/>
570-451-4700 ext 150
For orders:
800-282-8864
On-Line Catalog:
www.worthingtondistribution.com/catalog<http://www.worthingtondistribution.com/catalog>
The latest News:
www.worthingtondistribution.com/blog<http://www.worthingtondistribution.com/blog>
Learn how to take an HAI to the next level on October 1st: HAI Advanced Applications: Tafton PA<http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=114>, OnLine<http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=36&products_id=130>, or in Las Vegas<http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=116>.
The next Worthington University<http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=26&products_id=94> is November 9-12 for only $99 per company.  Come early for FREE GrandCare<http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=147> training on the 8th.

From: Bradley Weech [mailto:bradweech at cox.net]
Sent: Thursday, October 07, 2010 9:28 PM
To: Tom Morgan; 'Brad'; HAI-users at tssi.com
Subject: RE: [Hai-users] Omni Pro II Ethernet port weirdness

I don't want to hawk this string, but, along the same lines, I'm still suffering from a problem where, whenever I plug my OmniPro II into my home network hub, it 1) begins to loose time, 2) emits 6 beeps, give or take, randomly from the control panels and 3) screws up zwave commands to my lights and outlets.  I believe HAI and I tried everything we could think of as far as testing, and then I was left to locate a local installer to try to diagnose further.  I just haven't had the time to find one; and, I'd need to find one that actually knows something about this kind of problem, rather than paying for hours and hours of education and random testing.  Is there anything new, or has anyone else reported a similar problem?  Everything works fine until I plug in the Ethernet connection to our house network (whether or not PCAccess is running).

Brad

From: hai-users-bounces at tssi.com [mailto:hai-users-bounces at tssi.com] On Behalf Of Tom Morgan
Sent: Thursday, October 07, 2010 2:22 PM
To: Brad; HAI-users at tssi.com
Subject: RE: [Hai-users] Omni Pro II Ethernet port weirdness

As long as all of the facts are accurate it sounds to me like a flaky component, bad soldier joint or a bad connection at the Ethernet port.  The only thing on that list that are within your control is the Ethernet port connection.  By any chance is it a connection using an EZ RJ-45?  If so, make certain the wire cuts are clean and there is no potential for shorts.  As well, make certain the plug is in until you hear it click.  I sometimes have to bend the clip up before inserting to make certain it clicks.  If it is a standard RJ-45 jack and you made it, make certain the wires are all of the way to the top of the jack.  If it is a store bought cable, try swapping it.  With the jack out, make certain all 8 pins are in their respective 'gates'.  It is rare but they can hop and have 2 pins short in a single gate.  Anything beyond that may be at the board level.

Tom Morgan
Chief Technical Officer, Worthington Distribution
Vice President, Worthington University
www.worthingtonu.com<http://www.worthingtonu.com/>
570-451-4700 ext 150
For orders:
800-282-8864
On-Line Catalog:
www.worthingtondistribution.com/catalog<http://www.worthingtondistribution.com/catalog>
The latest News:
www.worthingtondistribution.com/blog<http://www.worthingtondistribution.com/blog>
Learn how to take an HAI to the next level on October 1st: HAI Advanced Applications: Tafton PA<http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=114>, OnLine<http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=36&products_id=130>, or in Las Vegas<http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=116>.
The next Worthington University<http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=26&products_id=94> is November 9-12 for only $99 per company.  Come early for FREE GrandCare<http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=147> training on the 8th.

From: hai-users-bounces at tssi.com [mailto:hai-users-bounces at tssi.com] On Behalf Of Brad
Sent: Thursday, October 07, 2010 4:58 PM
To: HAI-users at tssi.com
Subject: [Hai-users] Omni Pro II Ethernet port wierdness

Omni Pro II installed approx 9 years ago. Worked good all that time.
Last June one day I could not connect to the Ethernet port. WebLink II would not connect either.
I emailed Hai support. We tried a variety of things.
Reset system, power cycled system Reset Rom, tried to ping it nothing was successful.
Tried connecting directly with a crossover ethernet cable with my laptop. No success.

Serial connection worked fine, and everything else seemed to be working fine.
double checked the IP address, and security key. All ok.
Nothing with the Omni or network had been changed in months.
ACT light on Omni board was blinking like everything was working normally.

After several days of back and forth testing, Hai support determined board needed to be sent in and serviced.

I couldn't afford the repair at the time, so I just lived with it as it was.

Fast forward to yesterday Oct 6th.
WebLink II runs on my home server that also run's some other things I use 24/7 365. That server does get rebooted once every couple of weeks.

I did one of those random reboots of the server yesterday. And later in the day I received a surprise email from Weblink II about an event. The Ethernet port on the OMNI was now working once again. I've changed absolutely nothing since it stop working.

The Omni now seems to be completely back to normal operation of the Ethernet port.

How could this be after four months??

I'm hoping Tom at Worthington or Scott at HAI will take the time to comment on this and how it may be avoided in the future.
Thank you.


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