[Hai-users] PC Access Again!

[Brad]

I think it's more the crummy software modems that are included in today's
computers that's the problem. I've bought replacement modem's with Lucent
chips on them, and it worked no problem.....usually.

  _____  

From: hai-users-bounces at tssi.com [mailto:hai-users-bounces at tssi.com] On
Behalf Of Andrew Comstock
Sent: Wednesday, June 15, 2005 8:07 AM
To: Hai-Users
Subject: [Hai-users] PC Access Again!


Thank you to everyone who offered assistance in configuring a modem for
local and remote access of an Aegis/Omni system.  As a company, we have
decided to no longer support this method of programming and system access.
I have spent hours attempting to connect with various computers (in the last
year we have had many customers upgrade their computer to find that PCAccess
no longer works).
 
When I fisrt began installing HAI products in 1997, I was amazed at the
telephone interface and the ability to use a dial-up modem to access the
system from anywhere in the home.  It is ironic that one of my favorite
features has become my most hated.
 
I respect that HAI has made significant improvements, offering a standard
serial port and the ethernet connections, however, I find myself taking the
Microsoft approach - sorry, we no longer support that, you'll have to
upgrade.  It doesn't make happy customers; trust me.  If only they had known
to keep that old, outdated clunker of a computer.  It would have allowed
them access to their modern sophisticated home mangement system, everthing
would be fine.
 
Andrew Comstock, P.Eng.
Cell Phone  : 519-854-9623
Alarmtech    : 519-434-3996
 
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