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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>I posted the other day, looking for a low voltage repairman/installer in the Phoenix area. Help?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> hai-users-bounces@tssi.com [mailto:hai-users-bounces@tssi.com] <b>On Behalf Of </b>Claude .<br><b>Sent:</b> Sunday, February 5, 2017 12:26 PM<br><b>To:</b> Jack & Lynda Carnegie <shanadog@swbell.net><br><b>Cc:</b> HAI-users@tssi.com<br><b>Subject:</b> [Hai-users] RE : Sent panel in for repair and now phones don't work<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>You're welcome, glad it was helpful information for you.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><p class=MsoNormal>Claude Perreault<o:p></o:p></p></div><div><p class=MsoNormal>HAI/Leviton Omni Integrator<o:p></o:p></p></div><div><p class=MsoNormal>Montreal, Canada<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div id="composer_signature"><div><p class=MsoNormal><span style='font-size:10.0pt;color:#575757'>Envoyé depuis mon Galaxy S6.<o:p></o:p></span></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><p class=MsoNormal><span style='color:black'>-------- Message d'origine --------<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'>De : Jack & Lynda Carnegie <<a href="mailto:shanadog@swbell.net">shanadog@swbell.net</a>> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'>Date : 17-02-05 10:13 (GMT-05:00) <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'>À : "Claude ." <<a href="mailto:cldp@hotmail.com">cldp@hotmail.com</a>> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'>Cc : "James W. Brown" <<a href="mailto:jameswbrown@comcast.net">jameswbrown@comcast.net</a>>, <a href="mailto:HAI-users@tssi.com">HAI-users@tssi.com</a> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'>Objet : Re: [Hai-users] Sent panel in for repair and now phones don't work <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div></div><div><p class=MsoNormal>Thank you so much for that detailed explanation. It was very helpful in understanding what was going on and I am sure it will be helpful to others with similar wiring. <br><br>Sent from my iPad<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On Feb 4, 2017, at 10:18 PM, Claude . <<a href="mailto:cldp@hotmail.com">cldp@hotmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div id=divtagdefaultwrapper><p><span style='font-family:"Calibri",sans-serif;color:black'>I have not follow the complete conversation but it seems you are using a Leviton phone line distribution patch panel that include a security jack instead of an external rj31x.<o:p></o:p></span></p><p><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p><span style='font-family:"Calibri",sans-serif;color:black'>The TEST and ADO/Expansion port are used as followed :<o:p></o:p></span></p><p><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p><span style='font-family:"Calibri",sans-serif;color:black'>The TEST Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting it to the ADO/Expansion Port with the flat telephone patch cord, included. The TEST port also enables testing of the incoming phone lines from the demarcation point. <o:p></o:p></span></p><p><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p><span style='font-family:"Calibri",sans-serif;color:black'>The ADO/Expansion Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting them from the TEST Port with the flat telephone patch cord, included. The ADO/Expansion port enables testing of in-home wiring, once it has been patched in from other modules. The ADO can be used as Expansion Port to “cascade” or connect multiple TLDMs.<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>So if I understand correctly, you moved the jumper cable from TEST to ADO/Expension to SECURITY to ADO/Expension.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>This means you inject the phone first phone line directly to all of the line one rj45 output.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>The way it is "supposed" to be connected is :<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>Punch block 1 & 2 Line IN (white/blue-blue) is your phone line from the demark (the phone line by itself before ANY phone is connected, this is the phone line FEED)<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>Punch block 3 & 4 Line OUT is the OUTPUT FROM the security panel. These two wires are supposed to be punched TO the "From Demarcation" punch block line one which is the far left two punch (white/blue-blue).<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>What this does is the the lines comes in the distribution panels, goes to the alarm FIRST, then comes back FROM the alarm panel and THEN distributed to the "From Demarcation".<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>This will cause all the phones connected to line one (white/blue-blue) to be override by the alarm system in case the security system needs to dial for an emergency.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>An RJ31X will BYPASS that process just by unpluging the cable from the junction box.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>In your case, you NEED to jump the cable from TEST/ADO to SECURITY/ADO since the first line comes in the security system.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>This system is NOT an RJ31X (it acts like it but it is not automatic when you unplug the security panel), you need to make the bypass yourself the way you did it.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>If you are using more than one line, you can use a different line for your security panel, thus it will not cut the phones in the house but rather only cuts the fax line or secondary phone line.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>You can read about the distribution block here :<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><a href="http://www.leviton.com/OA_HTML/ibcGetAttachment.jsp?cItemId=22262" target="_BLANK">http://www.leviton.com/OA_HTML/ibcGetAttachment.jsp?cItemId=22262</a><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>Hope this helps<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>Claude Perreault<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>HAI/Leviton Omni Integrator<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'>Montreal, Canada<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><span style='font-family:"Calibri",sans-serif;color:black'><hr size=2 width="98%" align=center></span></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>De :</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> <a href="mailto:hai-users-bounces@tssi.com">hai-users-bounces@tssi.com</a> <<a href="mailto:hai-users-bounces@tssi.com">hai-users-bounces@tssi.com</a>> de la part de JACK and LYNDA CARNEGIE <<a href="mailto:shanadog@swbell.net">shanadog@swbell.net</a>><br><b>Envoyé :</b> 4 février 2017 19:09<br><b>À :</b> James W. Brown<br><b>Cc :</b> <a href="mailto:HAI-users@tssi.com">HAI-users@tssi.com</a><br><b>Objet :</b> Re: [Hai-users] Sent panel in for repair and now phones don't work</span><span style='font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:black'> <o:p></o:p></span></p></div></div><div><div><div id="yui_3_16_0_ym19_1_1486244796900_31157"><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'>Well, I got it working again. Just to the right of the "security" jack there was a jumper cable that went from a jack labeled "test" to a jack labeled "add". When I unplugged the "test" jack the handsets went from saying "line in use" to "check phone line." So, I plugged the jumper cable into the "security" jack instead of the "test" jack and got a dial tone.<o:p></o:p></span></p></div><div id="yui_3_16_0_ym19_1_1486244796900_31186"><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div id="yui_3_16_0_ym19_1_1486244796900_31185"><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'>Thanks to everyone who responded. Now, can someone tell me why this worked?<o:p></o:p></span></p></div><div id="yui_3_16_0_ym19_1_1486244796900_31155"><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div id="yui_3_16_0_ym19_1_1486244796900_31152"><div id="yui_3_16_0_ym19_1_1486244796900_31151"><div id="yui_3_16_0_ym19_1_1486244796900_31150"><div id="yui_3_16_0_ym19_1_1486244796900_31149"><div class=MsoNormal align=center style='text-align:center;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><hr size=1 width="100%" align=center></span></div><p class=MsoNormal style='background:white'><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> James W. Brown <<a href="mailto:jameswbrown@comcast.net">jameswbrown@comcast.net</a>><br><b>To:</b> 'JACK and LYNDA CARNEGIE' <<a href="mailto:shanadog@swbell.net">shanadog@swbell.net</a>> <br><b>Cc:</b> <a href="mailto:HAI-users@tssi.com">HAI-users@tssi.com</a><br><b>Sent:</b> Saturday, February 4, 2017 5:42 PM<br><b>Subject:</b> RE: [Hai-users] Sent panel in for repair and now phones don't work</span><span style='font-family:"Helvetica",sans-serif;color:black'><o:p></o:p></span></p></div><div id="yui_3_16_0_ym19_1_1486244796900_31197"><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p><div id=yiv1419033727><div id="yui_3_16_0_ym19_1_1486244796900_31196"><div id="yui_3_16_0_ym19_1_1486244796900_31195"><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'>The fact that the other end was not connected is not dispositive. The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out. If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone.</span><span style='font-family:"Helvetica",sans-serif;color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-family:"Helvetica",sans-serif;color:black'><o:p></o:p></span></p></div><div id=yiv1419033727yqt36229><div id="yui_3_16_0_ym19_1_1486244796900_31194"><div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:currentColor currentColor' id="yui_3_16_0_ym19_1_1486244796900_31193"><div><p class=MsoNormal style='background:white'><b><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'> JACK and LYNDA CARNEGIE [<a href="mailto:shanadog@swbell.net">mailto:shanadog@swbell.net</a>] <br><b>Sent:</b> Saturday, February 04, 2017 6:27 PM<br><b>To:</b> James W. Brown <<a href="mailto:jameswbrown@comcast.net">jameswbrown@comcast.net</a>><br><b>Cc:</b> <a href="mailto:HAI-users@tssi.com">HAI-users@tssi.com</a><br><b>Subject:</b> Re: [Hai-users] Sent panel in for repair and now phones don't work</span><span style='font-family:"Helvetica",sans-serif;color:black'><o:p></o:p></span></p></div></div></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'> <o:p></o:p></span></p></div><div id="yui_3_16_0_ym19_1_1486244796900_31200"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18150"><div id="yui_3_16_0_ym19_1_1486244796900_31199"><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'>Already tried that and it didn't work. I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board). Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.<br><br><br><o:p></o:p></span></p></div></div><div><div style='margin-bottom:12.0pt'><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'> <o:p></o:p></span></p></div></div><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18105"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18104"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18103"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18102"><div class=MsoNormal align=center style='text-align:center;background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><hr size=1 width="100%" align=center></span></div><div id="yui_3_16_0_ym19_1_1486244796900_31201"><p class=MsoNormal style='background:white'><b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> James W. Brown <<a href="mailto:jameswbrown@comcast.net">jameswbrown@comcast.net</a>><br><b>To:</b> 'JACK and LYNDA CARNEGIE' <<a href="mailto:shanadog@swbell.net">shanadog@swbell.net</a>> <br><b>Cc:</b> <a href="mailto:HAI-users@tssi.com">HAI-users@tssi.com</a><br><b>Sent:</b> Saturday, February 4, 2017 5:12 PM<br><b>Subject:</b> RE: [Hai-users] Sent panel in for repair and now phones don't work</span><span style='font-family:"Helvetica",sans-serif;color:black'><o:p></o:p></span></p></div></div><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18106"><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'> <o:p></o:p></span></p></div><div id=yiv1419033727><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18159"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18158"><div id="yiv1419033727yui_3_16_0_ym19_1_1486244796900_18157"><div><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'>Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational. This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.</span><span style='font-family:"Helvetica",sans-serif;color:black'><o:p></o:p></span></p></div></div></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div></div></div></div></div></div></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div></div></div></div></div></div></div></div></div></blockquote></div></body></html>