<html><head></head><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_ym19_1_1486309278642_5255" dir="ltr" abp="7422"><span id="yui_3_16_0_ym19_1_1486309278642_5256" abp="7423">Sure. You need to get a return authorization number from Leviton. The person I communicated with was Charlie Plough, CPlough@leviton.com, and for my Omni IIe the repair cost was a flat $150, which includes a firmware update (I have an older model that is not flash upgradable). I sent the board to:</span></div><div id="yui_3_16_0_ym19_1_1486309278642_5254" abp="7422"><span abp="7423"><br></span></div><span id="yui_3_16_0_ym19_1_1486309278642_5253" abp="7423"><div id="yui_3_16_0_ym19_1_1486309278642_5246" abp="7628"><span id="yui_3_16_0_ym19_1_1486309278642_5247" style="font-size: 11pt;" abp="7629">LEVITON MANUFACTURING CO. INC. </span></div><div id="yui_3_16_0_ym19_1_1486309278642_5248" abp="7630"><span id="yui_3_16_0_ym19_1_1486309278642_5249" style="font-size: 11pt;" abp="7631">4330 MICHOUD BLVD.</span></div><div id="yui_3_16_0_ym19_1_1486309278642_5250" abp="7632"><span id="yui_3_16_0_ym19_1_1486309278642_5251" style="font-size: 11pt;" abp="7633">NEW ORLEANS, LA. 70129</span></div></span><div id="yui_3_16_0_ym19_1_1486309278642_5252" dir="ltr" abp="7422"><br></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1486309278642_6652" dir="ltr" abp="7424">I initially communicated with technical support:</div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1486309278642_6621" abp="11854"><div id="yui_3_16_0_ym19_1_1486309278642_6622" style="background: white;" abp="11855"><span id="yui_3_16_0_ym19_1_1486309278642_6623" style="font-size: 11pt;" abp="11856"> </span></div></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1486309278642_6635" style="background: white; margin-bottom: 12pt;" dir="ltr" abp="11868"><b id="yui_3_16_0_ym19_1_1486309278642_6636" abp="11869"><span id="yui_3_16_0_ym19_1_1486309278642_6637" style="font-size: 11pt;" abp="11870">Joseph Valdivia</span></b><span id="yui_3_16_0_ym19_1_1486309278642_6638" style="font-size: 11pt;" abp="11871"><br id="yui_3_16_0_ym19_1_1486309278642_6639" clear="none" abp="11872"></span><span id="yui_3_16_0_ym19_1_1486309278642_6640" style="font-size: 9pt;" abp="11873">International Customer Support Specialist, Energy Management, Controls and Automation – New Orleans<br id="yui_3_16_0_ym19_1_1486309278642_6641" clear="none" abp="11874"><b id="yui_3_16_0_ym19_1_1486309278642_6642" abp="11875">T: </b>800-229-7256 X1<b id="yui_3_16_0_ym19_1_1486309278642_6643" abp="11876"> | F: </b>504-253-2957<br id="yui_3_16_0_ym19_1_1486309278642_6644" clear="none" abp="11877"></span><b id="yui_3_16_0_ym19_1_1486309278642_6645" abp="11878"><span id="yui_3_16_0_ym19_1_1486309278642_6646" style="font-size: 10pt;" abp="11879">Leviton Manufacturing Co., Inc.</span></b><span id="yui_3_16_0_ym19_1_1486309278642_6647" style="font-size: 10pt;" abp="11880"><br id="yui_3_16_0_ym19_1_1486309278642_6648" clear="none" abp="11881"></span><span id="yui_3_16_0_ym19_1_1486309278642_6649" style="font-size: 9pt;" abp="11882"><a id="yui_3_16_0_ym19_1_1486309278642_6650" href="http://www.leviton.com/" target="_blank" rel="nofollow" shape="rect" abp="11883"></a></span><br abp="7425">He told me I needed to contact the RA department at: <a id="yui_3_16_0_ym19_1_1486309278642_6697" href="mailto:SARA@leviton.com" target="_blank" rel="nofollow" shape="rect" abp="11852" ymailto="mailto:SARA@leviton.com"><font id="yui_3_16_0_ym19_1_1486309278642_6698" color="#0066cc"> SARA@leviton.com</font></a> for the unit to come in for service. After e-mailing that address I got a response from CPlough.<br abp="7426"></div><div class="yahoo_quoted" id="yui_3_16_0_ym19_1_1486309278642_5214" style="display: block;" abp="7427"> <div id="yui_3_16_0_ym19_1_1486309278642_5213" style="font-family: HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" abp="7428"> <div id="yui_3_16_0_ym19_1_1486309278642_5212" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" abp="7429"> <div id="yui_3_16_0_ym19_1_1486309278642_5211" dir="ltr" abp="7430"> <font id="yui_3_16_0_ym19_1_1486309278642_5210" face="Arial" size="2" abp="7431"> <hr size="1" id="yui_3_16_0_ym19_1_1486309278642_5243" abp="7432"> <b abp="7433"><span style="font-weight: bold;" abp="7434">From:</span></b> Brad <looney2ns@wowway.com><br abp="7435"> <b abp="7436"><span style="font-weight: bold;" abp="7437">To:</span></b> JACK and LYNDA CARNEGIE <shanadog@swbell.net>; HAI-users@tssi.com <br abp="7438"> <b abp="7439"><span style="font-weight: bold;" abp="7440">Sent:</span></b> Sunday, February 5, 2017 9:19 AM<br abp="7441"> <b abp="7442"><span style="font-weight: bold;" abp="7443">Subject:</span></b> Re: [Hai-users] Sent panel in for repair and now phones don't work<br abp="7444"> </font> </div> <div class="y_msg_container" id="yui_3_16_0_ym19_1_1486309278642_5217" abp="7445"><br abp="7446"><div id="yiv1721211986" abp="7447"><div id="yui_3_16_0_ym19_1_1486309278642_5216" abp="7448">
<div id="yui_3_16_0_ym19_1_1486309278642_5215" abp="7449"><font id="yui_3_16_0_ym19_1_1486309278642_5242" color="#008000" face="Comic Sans MS" abp="7450">Can you please share with us to
whom you sent your board to for repair?</font></div>
<div id="yui_3_16_0_ym19_1_1486309278642_5220" style="font: 10pt/normal Tahoma; font-size-adjust: none; font-stretch: normal;" abp="7451">
<div id="yui_3_16_0_ym19_1_1486309278642_5239" abp="7452"><br clear="none" abp="7453"></div>
<div class="yiv1721211986yqt4384061795" id="yiv1721211986yqt32497" abp="7454"><div id="yui_3_16_0_ym19_1_1486309278642_5219" style="background: rgb(245, 245, 245);" abp="7455">
<div id="yui_3_16_0_ym19_1_1486309278642_5240" abp="7456"><b abp="7457">From:</b> <a title="shanadog@swbell.net" href="mailto:shanadog@swbell.net" target="_blank" rel="nofollow" shape="rect" abp="7458" ymailto="mailto:shanadog@swbell.net" title-off="">JACK and LYNDA CARNEGIE</a> </div>
<div id="yui_3_16_0_ym19_1_1486309278642_5218" abp="7459"><b abp="7460">Sent:</b> Saturday, February 04, 2017 3:37 PM</div>
<div id="yui_3_16_0_ym19_1_1486309278642_5241" abp="7461"><b abp="7462">To:</b> <a title="HAI-users@tssi.com" href="mailto:HAI-users@tssi.com" target="_blank" rel="nofollow" shape="rect" abp="7463" ymailto="mailto:HAI-users@tssi.com" title-off="">HAI-users@tssi.com</a> </div>
<div id="yui_3_16_0_ym19_1_1486309278642_5221" abp="7464"><b id="yui_3_16_0_ym19_1_1486309278642_5921" abp="7465">Subject:</b> [Hai-users] Sent panel in for repair and now phones don't
work</div></div></div></div>
<div class="yiv1721211986yqt4384061795" id="yiv1721211986yqt21318" abp="7466"><div id="yui_3_16_0_ym19_1_1486309278642_5222" abp="7467"><br clear="none" abp="7468"></div>
<div id="yui_3_16_0_ym19_1_1486309278642_5223" style="color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px; background-color: rgb(255, 255, 255);" abp="7469">
<div id="yiv1721211986yui_3_16_0_ym19_1_1486240439307_7520" abp="7470">The X10 on my panel
stopped working so I removed it and sent it in for repair and a firmware
update. Then I discovered that none of the phones in my house were working
and all the handsets say "line in use." I assume this is because the phone
lines were running through the security panel which is now gone.</div>
<div id="yui_3_16_0_ym19_1_1486309278642_5224" abp="7471"><br clear="none" abp="7472"></div>
<div id="yiv1721211986yui_3_16_0_ym19_1_1486240439307_7551" abp="7473">What can I do to get my
phone lines working until the panel comes back?<img title="*#-o d'oh!" class="yiv1721211986yahoo-ignore-inline-image" alt="*#-o d'oh!" src="https://s.yimg.com/ok/u/assets/img/emoticons/emo48.gif" abp="7474" data-id="40984d9e-f81e-55be-bbe2-c343cab2163c" title-off=""></div></div></div>
<div abp="7475">
</div><hr abp="7476">
<div abp="7477"></div>_______________________________________________<br clear="none" abp="7478">HAI-users mailing
list<br clear="none" abp="7479">HAI-users@tssi.com<br clear="none" abp="7480">http://romaine.tssi.com/mailman/listinfo/hai-users<br clear="none" abp="7481"></div></div><br abp="7482"><br abp="7483"></div> </div> </div> </div></div></body></html>