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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman"'>The fact that the other end was not connected is not dispositive.<span style='mso-spacerun:yes'> </span>The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out.<span style='mso-spacerun:yes'> </span>If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman"'> JACK and LYNDA CARNEGIE [mailto:shanadog@swbell.net] <br><b>Sent:</b> Saturday, February 04, 2017 6:27 PM<br><b>To:</b> James W. Brown <jameswbrown@comcast.net><br><b>Cc:</b> HAI-users@tssi.com<br><b>Subject:</b> Re: [Hai-users] Sent panel in for repair and now phones don't work<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div id="yui_3_16_0_ym19_1_1486244796900_18150"><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;mso-fareast-font-family:"Times New Roman";color:black'>Already tried that and it didn't work. I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board). Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.<br style='mso-special-character:line-break'><![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'><![endif]><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='font-family:"Helvetica",sans-serif;mso-fareast-font-family:"Times New Roman";color:black'><o:p> </o:p></span></p></div><div id="yui_3_16_0_ym19_1_1486244796900_18105"><div id="yui_3_16_0_ym19_1_1486244796900_18104"><div id="yui_3_16_0_ym19_1_1486244796900_18103"><div id="yui_3_16_0_ym19_1_1486244796900_18102"><div class=MsoNormal align=center style='text-align:center;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:black'><hr size=1 width="100%" align=center></span></div><p class=MsoNormal style='mso-outline-level:1;background:white'><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman";color:black'> James W. Brown <<a href="mailto:jameswbrown@comcast.net">jameswbrown@comcast.net</a>><br><b>To:</b> 'JACK and LYNDA CARNEGIE' <<a href="mailto:shanadog@swbell.net">shanadog@swbell.net</a>> <br><b>Cc:</b> <a href="mailto:HAI-users@tssi.com">HAI-users@tssi.com</a><br><b>Sent:</b> Saturday, February 4, 2017 5:12 PM<br><b>Subject:</b> RE: [Hai-users] Sent panel in for repair and now phones don't work</span><span style='font-family:"Helvetica",sans-serif;mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div id="yui_3_16_0_ym19_1_1486244796900_18106"><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;mso-fareast-font-family:"Times New Roman";color:black'><o:p> </o:p></span></p><div id=yiv4952143839><div id="yui_3_16_0_ym19_1_1486244796900_18159"><div id="yui_3_16_0_ym19_1_1486244796900_18158"><div id="yui_3_16_0_ym19_1_1486244796900_18157"><p class=MsoNormal style='background:white'><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;mso-fareast-font-family:"Times New Roman";color:black'>Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational. This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.</span><span style='font-family:"Helvetica",sans-serif;mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div></div></div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;mso-fareast-font-family:"Times New Roman";color:black'><br style='mso-special-character:line-break'><![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'><![endif]><o:p></o:p></span></p></div></div></div></div></div></div></div></body></html>