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<DIV><FONT color=#008000 face="Comic Sans MS">Ken,</FONT></DIV>
<DIV><FONT color=#008000 face="Comic Sans MS">Are you trying to connect with a
brand new file or the old file from the ONQ.</FONT></DIV>
<DIV><FONT color=#008000 face="Comic Sans MS">Not sure it makes any difference,
just a thought.</FONT></DIV>
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<DIV><BR></DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=kwschumm@qsolv.com
href="mailto:kwschumm@qsolv.com">Ken Schumm</A> </DIV>
<DIV><B>Sent:</B> Sunday, October 14, 2012 6:20 PM</DIV>
<DIV><B>To:</B> <A title=hai-users@tssi.com
href="mailto:hai-users@tssi.com">hai-users@tssi.com</A> </DIV>
<DIV><B>Subject:</B> [Hai-users] How to connect PC Access for the first
time</DIV></DIV></DIV>
<DIV><BR></DIV>
<DIV class=WordSection1>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt">It’s been 12 years since I
installed our HAI/OnQ HMS1050 system. Recently the main board had a problem with
seizing the phone line and HAI said it sounded like a board problem so I bought
a new (used) replacement.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt">Prior to installing the new
board I verified that the PC could communicate with the old board by starting
PC-access and connecting locally. Web-Link also worked with the old
board.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt">Now the replacement board is
installed but I have been unable to connect to it with PC-Access so the
programming can be downloaded. I have double checked that the serial port is
connected the same as the old system (sort of hard to screw
up).<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt">The board was reset to factory
defaults before purchase so it should be like bringing up a new
board.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt">Installer and user codes have
been entered into the system via security console and PC-Access is
enabled.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt">I have tried all available baud
rates (was 9600 on the old board which I think is the default) but the behavior
is always that the “connecting” pop-up is displayed for a few seconds, then
clears, but the icon in the lower-right continues saying “OFF LINE” when it
should toggle to “ON LINE” and the menu functions that are usually enabled after
a connection is established are still greyed out.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt">What am I missing?
<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt">Thanks!<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt">Ken
Schumm<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></P></DIV>
<P>
<HR>
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