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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks Tom,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The solution was a new network cable. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Apparently the cross over cable I used in
the testing listed below was suspect as well.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Brad<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Tom Morgan
[mailto:tom@worthdist.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, October 07, 2010
4:22 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Brad; HAI-users@tssi.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Hai-users] Omni Pro
II Ethernet port weirdness</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>As long as all of
the facts are accurate it sounds to me like a flaky component, bad soldier
joint or a bad connection at the Ethernet port. The only thing on that
list that are within your control is the Ethernet port connection. By any
chance is it a connection using an EZ RJ-45? If so, make certain the wire
cuts are clean and there is no potential for shorts. As well, make
certain the plug is in until you hear it click. I sometimes have to bend
the clip up before inserting to make certain it clicks. If it is a
standard RJ-45 jack and you made it, make certain the wires are all of the way
to the top of the jack. If it is a store bought cable, try swapping
it. With the jack out, make certain all 8 pins are in their respective
'gates'. It is rare but they can hop and have 2 pins short in a single
gate. Anything beyond that may be at the board level.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color="#1f497d" face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New";color:#1F497D'>Tom Morgan</span></font><font
color="#1f497d" face="Courier New"><span style='font-family:"Courier New";
color:#1F497D'> <br>
</span></font><font size=2 color="#1f497d" face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Chief
Technical Officer, Worthington Distribution</span></font><font color="#1f497d"
face="Courier New"><span style='font-family:"Courier New";color:#1F497D'> <br>
</span></font><font size=2 color="#1f497d" face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Vice
President, <st1:place w:st="on"><st1:PlaceName w:st="on">Worthington</st1:PlaceName>
<st1:PlaceType w:st="on">University</st1:PlaceType></st1:place><br>
<a href="http://www.worthingtonu.com/"><font color="#1f497d"><span
style='color:#1F497D'>www.worthingtonu.com</span></font></a></span></font><font
color="#1f497d" face="Courier New"><span style='font-family:"Courier New";
color:#1F497D'><br>
</span></font><font size=2 color="#1f497d" face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>570-451-4700
ext 150<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color="#1f497d" face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New";color:#1F497D'>For orders:</span></font><font
color="#1f497d" face="Courier New"><span style='font-family:"Courier New";
color:#1F497D'> <br>
</span></font><font size=2 color="#1f497d" face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>800-282-8864<br>
On-Line Catalog:<br>
<a href="http://www.worthingtondistribution.com/catalog"><font color="#1f497d"><span
style='color:#1F497D'>www.worthingtondistribution.com/catalog</span></font></a><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color="#1f497d" face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New";color:#1F497D'>The latest News:<br>
<a href="http://www.worthingtondistribution.com/blog">www.worthingtondistribution.com/blog</a><o:p></o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=3
color="#4f81bd" face=Calibri><span style='font-size:12.0pt;font-family:Calibri;
color:#4F81BD'>Learn how to take an HAI to the next level on October 1st: HAI
Advanced Applications: <a
href="http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=114">Tafton
PA</a>, <a
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or in <a
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Vegas</a>.<o:p></o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=3
color="#00b050" face=Calibri><span style='font-size:12.0pt;font-family:Calibri;
color:#00B050'>The next <a
href="http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=26&products_id=94"><font
color="#00b050"><span style='color:#00B050'>Worthington University</span></font></a>
is November 9-12 for only $99 per company. Come early for FREE <a
href="http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=147"><font
color="#00b050"><span style='color:#00B050'>GrandCare</span></font></a>
training on the 8th.<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
hai-users-bounces@tssi.com [mailto:hai-users-bounces@tssi.com] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Brad<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, October 07, 2010
4:58 PM<br>
<b><span style='font-weight:bold'>To:</span></b> HAI-users@tssi.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [Hai-users] Omni Pro II
Ethernet port wierdness<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Omni Pro II installed approx 9 years ago. Worked good all
that time.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Last June one day I could not connect to the Ethernet
port. WebLink II would not connect either.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>I emailed Hai support. We tried a variety of things.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Reset system, power cycled system Reset Rom, tried to ping
it nothing was successful.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Tried connecting directly with a crossover ethernet cable
with my laptop. No success.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Serial connection worked fine, and everything else seemed
to be working fine.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>double checked the IP address, and security key. All ok.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Nothing with the Omni or network had been changed in
months.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>ACT light on Omni board was blinking like everything was
working normally.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>After several days of back and forth testing, Hai support
determined board needed to be sent in and serviced.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>I couldn't afford the repair at the time, so I just lived
with it as it was.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Fast forward to yesterday Oct 6th.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>WebLink II runs on my home server that also run's some
other things I use 24/7 365. That server does get rebooted once every
couple of weeks. </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>I did one of those random reboots of the
server yesterday. And later in the day I received a surprise email
from Weblink II about an event. The Ethernet port on the OMNI was now working
once again. I've changed absolutely nothing since it stop working.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>The Omni now seems to be completely back to normal
operation of the Ethernet port.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>How could this be after four months??</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>I'm hoping Tom at <st1:City w:st="on"><st1:place w:st="on">Worthington</st1:place></st1:City>
or Scott at HAI will take the time to comment on this and how it may be avoided
in the future.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Thank you.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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