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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As long as all of the facts are accurate it sounds to me like a
flaky component, bad soldier joint or a bad connection at the Ethernet port.
The only thing on that list that are within your control is the Ethernet port
connection. By any chance is it a connection using an EZ RJ-45? If
so, make certain the wire cuts are clean and there is no potential for
shorts. As well, make certain the plug is in until you hear it
click. I sometimes have to bend the clip up before inserting to make
certain it clicks. If it is a standard RJ-45 jack and you made it, make
certain the wires are all of the way to the top of the jack. If it is a
store bought cable, try swapping it. With the jack out, make certain all
8 pins are in their respective 'gates'. It is rare but they can hop and
have 2 pins short in a single gate. Anything beyond that may be at the
board level.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Tom Morgan</span><span
style='font-family:"Courier New";color:#1F497D'> <br>
</span><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Chief
Technical Officer, Worthington Distribution</span><span style='font-family:
"Courier New";color:#1F497D'> <br>
</span><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Vice
President, Worthington University<br>
<a href="http://www.worthingtonu.com/"><span style='color:#1F497D'>www.worthingtonu.com</span></a></span><span
style='font-family:"Courier New";color:#1F497D'><br>
</span><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>570-451-4700
ext 150<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>For orders:</span><span
style='font-family:"Courier New";color:#1F497D'> <br>
</span><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>800-282-8864<br>
On-Line Catalog:<br>
<a href="http://www.worthingtondistribution.com/catalog"><span
style='color:#1F497D'>www.worthingtondistribution.com/catalog</span></a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>The latest
News:<br>
<a href="http://www.worthingtondistribution.com/blog">www.worthingtondistribution.com/blog</a><o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-family:"Calibri","sans-serif";color:#4F81BD'>Learn how to take an
HAI to the next level on October 1st: HAI Advanced Applications: <a
href="http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=114">Tafton
PA</a>, <a
href="http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=36&products_id=130">OnLine</a>,
or in <a
href="http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=116">Las
Vegas</a>.<o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-family:"Calibri","sans-serif";color:#00B050'>The next <a
href="http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=26&products_id=94"><span
style='color:#00B050'>Worthington University</span></a> is November 9-12 for
only $99 per company. Come early for FREE <a
href="http://www.worthingtondistribution.com/university/modules/catalog/product_info.php?cPath=27&products_id=147"><span
style='color:#00B050'>GrandCare</span></a> training on the 8th.<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
hai-users-bounces@tssi.com [mailto:hai-users-bounces@tssi.com] <b>On Behalf Of </b>Brad<br>
<b>Sent:</b> Thursday, October 07, 2010 4:58 PM<br>
<b>To:</b> HAI-users@tssi.com<br>
<b>Subject:</b> [Hai-users] Omni Pro II Ethernet port wierdness<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Omni Pro II
installed approx 9 years ago. Worked good all that time.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Last June
one day I could not connect to the Ethernet port. WebLink II would not connect
either.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>I emailed
Hai support. We tried a variety of things.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Reset
system, power cycled system Reset Rom, tried to ping it nothing was successful.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Tried
connecting directly with a crossover ethernet cable with my laptop. No success.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Serial
connection worked fine, and everything else seemed to be working fine.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>double
checked the IP address, and security key. All ok.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Nothing
with the Omni or network had been changed in months.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>ACT light
on Omni board was blinking like everything was working normally.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>After
several days of back and forth testing, Hai support determined board needed to
be sent in and serviced.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>I couldn't
afford the repair at the time, so I just lived with it as it was.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Fast
forward to yesterday Oct 6th.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>WebLink II
runs on my home server that also run's some other things I use 24/7 365. That
server does get rebooted once every couple of weeks. </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>I did one
of those random reboots of the server yesterday. And later in the day I
received a surprise email from Weblink II about an event. The Ethernet
port on the OMNI was now working once again. I've changed absolutely nothing
since it stop working.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>The Omni
now seems to be completely back to normal operation of the Ethernet port.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>How could
this be after four months??</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>I'm hoping
Tom at Worthington or Scott at HAI will take the time to comment on this and
how it may be avoided in the future.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Thank you.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
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<p class=MsoNormal> <o:p></o:p></p>
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