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<DIV dir=ltr align=left><SPAN class=685130212-28072006><FONT face=Arial
color=#0000ff size=2>thanks Tom!</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> hai-users-bounces@tssi.com
[mailto:hai-users-bounces@tssi.com] <B>On Behalf Of </B>Brad<BR><B>Sent:</B>
Thursday, July 27, 2006 10:41 PM<BR><B>To:</B> 'Tom Williamson';
hai-users@tssi.com<BR><B>Subject:</B> RE: [Hai-users] Clear "had trouble"
message<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black">I was answering Pete. And yes, only way to
clear a had trouble message is with cancel on the
keypad.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black"><o:p> </o:p></SPAN></FONT></P>
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face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
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</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
hai-users-bounces@tssi.com [mailto:hai-users-bounces@tssi.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Tom Williamson<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, July 27, 2006 10:27
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
hai-users@tssi.com<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE:
[Hai-users] Clear "had trouble" message</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">I don't want to clear
anything in the event log. There is a message on the keypad (and zone
status will also say "had trouble"). I tried sending a clear all but that
did not do it. The only way I see to do it is with the cancel key on the
keypad.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Tom</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
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face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=3>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Pierre
Calleros [mailto:pcalleros@hotmail.com] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, July 27, 2006 10:33
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Tom Williamson;
hai-users@tssi.com<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE:
[Hai-users] Clear "had trouble" message</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Tom,</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">How do you clear one
message in your events list with the keypad?</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">PeteC</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
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face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
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<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
hai-users-bounces@tssi.com [mailto:hai-users-bounces@tssi.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Tom Williamson<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, July 27, 2006 4:59
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
hai-users@tssi.com<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B>
[Hai-users] Clear "had trouble" message</SPAN></FONT><o:p></o:p></P>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hello,</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Is there any way to clear a "had
trouble" message (zone had trouble, phone had trouble) message using one of the
hai programs (dealer pc access, web-link, snap-link) instead of the
keypad?</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Tom</SPAN></FONT><o:p></o:p></P></DIV></DIV></BODY></HTML>