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<p class=MsoPlainText><font size=2 color=blue face=Tahoma><span
style='font-size:10.0pt;color:blue'>There are things in the program that could
cause a system to reboot. If you haven't already gone through it, that's worth
a look. <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Tahoma><span
style='font-size:10.0pt;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Tahoma><span
style='font-size:10.0pt;color:blue'>I once had a system (OP II) with some
fairly complex lighting programming, and one of the lines was something like
"When Unit 37 On, Unit 37 On for 60 seconds". Anytime Unit 37 was
turned on, the panel would get slower and slower, and eventually lock-up.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Tahoma><span
style='font-size:10.0pt;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Tahoma><span
style='font-size:10.0pt;color:blue'>That's all I can think of, at the moment...<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Tahoma><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>-----Original Message-----<br>
From: hai-users-bounces@tssi.com [mailto:hai-users-bounces@tssi.com] On Behalf
Of Bruce Schroeder<br>
Sent: Thursday, April 27, 2006 8:47 AM<br>
To: hai-users@tssi.com<br>
Subject: [Hai-users] Random System Resets. Please Help<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>I had written about this a while back. Got some good
suggestions but <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>still having trouble.<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>System:<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>HMS 1100 (OP II) version 2.8<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>3 expansion enclosures and one 16 zone exp. board<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>multiple outputs to relays<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Serial connection to Lutron HWI<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Serial to Crestron<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>TCP to PC Access, Weblink<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Audio board<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Added surge protectors a while back---before all of these
problems<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Problem:<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Several distinct symptoms. Sometimes they happen together
but other <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>times in isolation without obvious precipitating cause.<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>1) System Reset. Shows in the event log<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>2) Loses communication with Crestron (Omnilink protocol).
The inbound <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>data LED is seeing the Crestron data but it stops sending
data back to <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Crestron. Reboot (reset RAM) fixes temporarily<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>3) Sometimes, usually after one of the reset events, it
loses the voice <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>messages. Says "message 67" rather than
"front door open"....<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>4) Had recurrent "fuse trouble" events--related to
solid state fuse<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>We replaced the motherboard (a few times). Interestingly
the first new <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>board was really messed up. It had an un-resettable solid
state fuse <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>trouble AND would not recognize the 16z expansion board.
During the week <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>that was in place we had NO resets or loss of Crestron
comm's.<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>During troubleshooting found a smoke alarm relay that, when
connected, <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>caused the fuse trouble and when d/c'd was OK. Got rid of
that relay and <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>installed another new motherboard.<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>No fuse prob's but still had system reset, loss of voice and
loss of comm's.<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Replaced ALL power supplies to the system.<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Had system reset and loss of comm's. No loss of voices (yet,
only been <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>12 hours since replaced power).<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Where else can we look to troubleshoot? Anybody see anything
like this <o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>before?<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Thanks!!!!<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'>Bruce<o:p></o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoPlainText><i><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-style:italic'><o:p> </o:p></span></font></i></p>
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