From shanadog at swbell.net  Sat Feb  4 15:37:08 2017
From: shanadog at swbell.net (JACK and LYNDA CARNEGIE)
Date: Sat, 4 Feb 2017 21:37:08 +0000 (UTC)
Subject: [Hai-users] Sent panel in for repair and now phones don't work
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
Message-ID: <list.1587441380.1070271.1486244228474@mail.yahoo.com>

 The X10 on my panel stopped working so I removed it and sent it in for repair and a firmware update.? Then I discovered that none of the phones in my house were working and all the handsets say "line in use."? I assume this is because the phone lines were running through the security panel which is now gone.
What can I do to get my phone lines working until the panel comes back?
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/6f54a8a1/attachment.html>

From kwschumm at qsolv.com  Sat Feb  4 15:45:06 2017
From: kwschumm at qsolv.com (Ken Schumm)
Date: Sat, 4 Feb 2017 13:45:06 -0800
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <list.1587441380.1070271.1486244228474@mail.yahoo.com>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
Message-ID: <list.007201d27f2f$f4031980$dc094c80$@qsolv.com>

I think you could plug the phone cord that went into the panel into an RJ31X jack to get it to work.

 

May I ask who is repairing your board? Three years ago I had a board go bad, where the board was seizing the phone line any time it was powered up, and HAI/Leviton told me they no  longer repair boards.

 

Good luck!

From: hai-users-bounces at tssi.com [mailto:hai-users-bounces at tssi.com] On Behalf Of JACK and LYNDA CARNEGIE
Sent: February 04, 2017 1:37 PM
To: HAI-users at tssi.com
Subject: [Hai-users] Sent panel in for repair and now phones don't work

 

The X10 on my panel stopped working so I removed it and sent it in for repair and a firmware update.  Then I discovered that none of the phones in my house were working and all the handsets say "line in use."  I assume this is because the phone lines were running through the security panel which is now gone.

 

What can I do to get my phone lines working until the panel comes back? *#-o d'oh! <https://s.yimg.com/ok/u/assets/img/emoticons/emo48.gif> 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/77086572/attachment-0001.html>

From jameswbrown at comcast.net  Sat Feb  4 15:58:16 2017
From: jameswbrown at comcast.net (James W. Brown)
Date: Sat, 4 Feb 2017 16:58:16 -0500
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <list.1587441380.1070271.1486244228474@mail.yahoo.com>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
Message-ID: <list.3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>

The panel should have interfaced with the incoming phone line through an RJ31X jack, which looks like an ordinary phone jack but has internal contacts to restore the downstream phone line when the panel line is unplugged from it. Regulations and good practice call for an RJ31X to allow the panel to seize the phone line in the event of an alarm, but to allow the telephone system to be restored easily in the event of a panel failure (or removal).  This is important, as you don't want a panel failure that won't allow the panel to report a fire to also prevent humans from calling 911 to report the same fire.  Bottom line, simply unplugging the Aegis panel phone seizure line from the RJ31X jack should immediately restore your downstream phones -- if it was properly installed.



> On Feb 4, 2017, at 16:37, JACK and LYNDA CARNEGIE <shanadog at swbell.net> wrote:
> 
> The X10 on my panel stopped working so I removed it and sent it in for repair and a firmware update.  Then I discovered that none of the phones in my house were working and all the handsets say "line in use."  I assume this is because the phone lines were running through the security panel which is now gone.
> 
> What can I do to get my phone lines working until the panel comes back?
> _______________________________________________
> HAI-users mailing list
> HAI-users at tssi.com
> http://romaine.tssi.com/mailman/listinfo/hai-users
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/5f310053/attachment.html>

From shanadog at swbell.net  Sat Feb  4 17:11:56 2017
From: shanadog at swbell.net (JACK and LYNDA CARNEGIE)
Date: Sat, 4 Feb 2017 23:11:56 +0000 (UTC)
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
Message-ID: <list.7227624.1116729.1486249916632@mail.yahoo.com>

Tried to reply to the group but I attached screen shots which apparently pushed it over the size limit so it is awaiting moderator approval.? The basic text of what I tried to send is as follows:
I have ATT uverse and everything comes in through a router. ?One output from the router is labeled dsl and a white cat 5 wire comes from there into a distribution panel. ?Two wires from that cat 5 wire (light blue and dark blue) go into a block that is labeled as a dsl splitter.?On the front of the splitter two wires labeled telephone come out and are connected to a Leviton distribution board labeled line in. ?Right next to that is a cat 5 jack labeled security, which I think goes to the hai board.
Three other wires come out of the side of the splitter, red, green and yellow. The yellow wire is grounded to the panel.?The red and green wires are then attached to blue and white wires in another cat 5 cable. ?I am not sure where that goes (maybe outside) however the other wires from that same cable are wired into the Leviton distribution board labeled "from demarcation. "
If you could see the pictures from the held-up email it might make more sense.? Bottom line is I don't know what to do.



      From: James W. Brown <jameswbrown at comcast.net>
 To: JACK and LYNDA CARNEGIE <shanadog at swbell.net> 
Cc: "HAI-users at tssi.com" <HAI-users at tssi.com>
 Sent: Saturday, February 4, 2017 3:58 PM
 Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work
   
The panel should have interfaced with the incoming phone line through an RJ31X jack, which looks like an ordinary phone jack but has internal contacts to restore the downstream phone line when the panel line is unplugged from it. Regulations and good practice call for an RJ31X to allow the panel to seize the phone line in the event of an alarm, but to allow the telephone system to be restored easily in the event of a panel failure (or removal). ?This is important, as you don't want a panel failure that won't allow the panel to report a fire to also prevent humans from calling 911 to report the same fire. ?Bottom line, simply unplugging the Aegis panel phone seizure line from the RJ31X jack should immediately restore your downstream phones -- if it was properly installed.


On Feb 4, 2017, at 16:37, JACK and LYNDA CARNEGIE <shanadog at swbell.net> wrote:


 The X10 on my panel stopped working so I removed it and sent it in for repair and a firmware update.? Then I discovered that none of the phones in my house were working and all the handsets say "line in use."? I assume this is because the phone lines were running through the security panel which is now gone.
What can I do to get my phone lines working until the panel comes back?

_______________________________________________
HAI-users mailing list
HAI-users at tssi.com
http://romaine.tssi.com/mailman/listinfo/hai-users



   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/fea7ac87/attachment.html>

From jameswbrown at comcast.net  Sat Feb  4 17:12:21 2017
From: jameswbrown at comcast.net (James W. Brown)
Date: Sat, 4 Feb 2017 18:12:21 -0500
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <1825394711.1112018.1486249290601@mail.yahoo.com>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
	<1825394711.1112018.1486249290601@mail.yahoo.com>
Message-ID: <list.036e01d27f3c$23a88e20$6af9aa60$@comcast.net>

Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.  This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/a487ae59/attachment-0001.html>

From bradweech at cox.net  Sat Feb  4 17:17:31 2017
From: bradweech at cox.net (Bradley D Weech)
Date: Sat, 4 Feb 2017 16:17:31 -0700
Subject: [Hai-users] Phoenix, AZ - Repairman Needed
Message-ID: <list.00d801d27f3c$dc314ef0$9493ecd0$@cox.net>

I have been unsuccessful, in the past, finding someone in the Phoenix, AZ
area (specifically Gilbert, AZ) to do some repairs on my house security
system.  I have an OmniPro II.  Anyone have any referrals?

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/479543ef/attachment.html>

From shanadog at swbell.net  Sat Feb  4 17:26:59 2017
From: shanadog at swbell.net (JACK and LYNDA CARNEGIE)
Date: Sat, 4 Feb 2017 23:26:59 +0000 (UTC)
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <036e01d27f3c$23a88e20$6af9aa60$@comcast.net>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
	<1825394711.1112018.1486249290601@mail.yahoo.com>
	<036e01d27f3c$23a88e20$6af9aa60$@comcast.net>
Message-ID: <list.978606432.1092101.1486250819599@mail.yahoo.com>

Already tried that and it didn't work.? I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).? Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.



      From: James W. Brown <jameswbrown at comcast.net>
 To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net> 
Cc: HAI-users at tssi.com
 Sent: Saturday, February 4, 2017 5:12 PM
 Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work
   
#yiv4952143839 #yiv4952143839 -- _filtered #yiv4952143839 {panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered #yiv4952143839 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}#yiv4952143839 #yiv4952143839 p.yiv4952143839MsoNormal, #yiv4952143839 li.yiv4952143839MsoNormal, #yiv4952143839 div.yiv4952143839MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv4952143839 a:link, #yiv4952143839 span.yiv4952143839MsoHyperlink {color:blue;text-decoration:underline;}#yiv4952143839 a:visited, #yiv4952143839 span.yiv4952143839MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv4952143839 p.yiv4952143839msonormal0, #yiv4952143839 li.yiv4952143839msonormal0, #yiv4952143839 div.yiv4952143839msonormal0 {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv4952143839 span.yiv4952143839EmailStyle18 {color:windowtext;}#yiv4952143839 .yiv4952143839MsoChpDefault {font-size:10.0pt;} _filtered #yiv4952143839 {margin:1.0in 1.0in 1.0in 1.0in;}#yiv4952143839 div.yiv4952143839WordSection1 {}#yiv4952143839 Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.? This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.

   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/ea92c0ac/attachment.html>

From jameswbrown at comcast.net  Sat Feb  4 17:42:24 2017
From: jameswbrown at comcast.net (James W. Brown)
Date: Sat, 4 Feb 2017 18:42:24 -0500
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <978606432.1092101.1486250819599@mail.yahoo.com>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
	<1825394711.1112018.1486249290601@mail.yahoo.com>
	<036e01d27f3c$23a88e20$6af9aa60$@comcast.net>
	<978606432.1092101.1486250819599@mail.yahoo.com>
Message-ID: <list.038301d27f40$56cf8200$046e8600$@comcast.net>

The fact that the other end was not connected is not dispositive.  The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out.  If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone.
 
From: JACK and LYNDA CARNEGIE [mailto:shanadog at swbell.net] 
Sent: Saturday, February 04, 2017 6:27 PM
To: James W. Brown <jameswbrown at comcast.net>
Cc: HAI-users at tssi.com
Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work
 
Already tried that and it didn't work.  I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).  Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.


 
  _____  

From: James W. Brown <jameswbrown at comcast.net <mailto:jameswbrown at comcast.net> >
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net <mailto:shanadog at swbell.net> > 
Cc: HAI-users at tssi.com <mailto:HAI-users at tssi.com> 
Sent: Saturday, February 4, 2017 5:12 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work
 
Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.  This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/1d2fe377/attachment-0001.html>

From bradweech at cox.net  Sat Feb  4 17:49:03 2017
From: bradweech at cox.net (Bradley D Weech)
Date: Sat, 4 Feb 2017 16:49:03 -0700
Subject: [Hai-users] Phoenix, AZ Repairman Needed
Message-ID: <list.00ee01d27f41$441786c0$cc469440$@cox.net>

I have been unsuccessful, in the past, finding someone in the Phoenix, AZ
area (specifically Gilbert, AZ) to do some repairs on my house security
system.  I have an OmniPro II.  Anyone have any referrals?

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/e7557bb5/attachment.html>

From shanadog at swbell.net  Sat Feb  4 17:53:37 2017
From: shanadog at swbell.net (JACK and LYNDA CARNEGIE)
Date: Sat, 4 Feb 2017 23:53:37 +0000 (UTC)
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <978606432.1092101.1486250819599@mail.yahoo.com>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
	<1825394711.1112018.1486249290601@mail.yahoo.com>
	<036e01d27f3c$23a88e20$6af9aa60$@comcast.net>
	<978606432.1092101.1486250819599@mail.yahoo.com>
Message-ID: <list.115445863.1124774.1486252417303@mail.yahoo.com>

Now that I study this a bit more, I think I had the flow of electrons reversed.? The blue cat 5 wire almost certainly comes in from outside as?most of the feeds from that wire are connected to the "from demarcation" connections on the Leviton board.? The blue and white wires from that cable go into the splitter and then (1) feed the cable that goes to the AT&T router and (2) come out the telephone outputs on the front of the splitter into the "line in" inputs on the Leviton board.? Still not sure why the line is being grabbed when the security output is disconnected or what to do about it.

      From: JACK and LYNDA CARNEGIE <shanadog at swbell.net>
 To: James W. Brown <jameswbrown at comcast.net> 
Cc: "HAI-users at tssi.com" <HAI-users at tssi.com>
 Sent: Saturday, February 4, 2017 5:26 PM
 Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work
   
Already tried that and it didn't work.? I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).? Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.



      From: James W. Brown <jameswbrown at comcast.net>
 To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net> 
Cc: HAI-users at tssi.com
 Sent: Saturday, February 4, 2017 5:12 PM
 Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work
  
#yiv7723102918 -- filtered {panose-1:2 4 5 3 5 4 6 3 2 4;}#yiv7723102918 filtered {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}#yiv7723102918 p.yiv7723102918MsoNormal, #yiv7723102918 li.yiv7723102918MsoNormal, #yiv7723102918 div.yiv7723102918MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv7723102918 a:link, #yiv7723102918 span.yiv7723102918MsoHyperlink {color:blue;text-decoration:underline;}#yiv7723102918 a:visited, #yiv7723102918 span.yiv7723102918MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv7723102918 p.yiv7723102918msonormal0, #yiv7723102918 li.yiv7723102918msonormal0, #yiv7723102918 div.yiv7723102918msonormal0 {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv7723102918 span.yiv7723102918EmailStyle18 {color:windowtext;}#yiv7723102918 .yiv7723102918MsoChpDefault {font-size:10.0pt;}#yiv7723102918 filtered {margin:1.0in 1.0in 1.0in 1.0in;}#yiv7723102918 div.yiv7723102918WordSection1 {}#yiv7723102918 Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.? This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.

   

   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/abab4cc4/attachment.html>

From shanadog at swbell.net  Sat Feb  4 18:09:25 2017
From: shanadog at swbell.net (JACK and LYNDA CARNEGIE)
Date: Sun, 5 Feb 2017 00:09:25 +0000 (UTC)
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <038301d27f40$56cf8200$046e8600$@comcast.net>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
	<1825394711.1112018.1486249290601@mail.yahoo.com>
	<036e01d27f3c$23a88e20$6af9aa60$@comcast.net>
	<978606432.1092101.1486250819599@mail.yahoo.com>
	<038301d27f40$56cf8200$046e8600$@comcast.net>
Message-ID: <list.1562988135.1115331.1486253365911@mail.yahoo.com>

Well, I got it working again.? Just to the right of the "security" jack there was a jumper cable that went from a jack labeled "test" to a jack labeled "add".? When I unplugged the "test" jack the handsets went from saying "line in use" to "check phone line."? So, I plugged the jumper cable into the "security" jack instead of the "test" jack and got a dial tone.
Thanks to everyone who responded.? Now, can someone tell me why this worked?

      From: James W. Brown <jameswbrown at comcast.net>
 To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net> 
Cc: HAI-users at tssi.com
 Sent: Saturday, February 4, 2017 5:42 PM
 Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work
   
#yiv1419033727 #yiv1419033727 -- _filtered #yiv1419033727 {font-family:Helvetica;panose-1:2 11 6 4 2 2 2 2 2 4;} _filtered #yiv1419033727 {panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered #yiv1419033727 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}#yiv1419033727 #yiv1419033727 p.yiv1419033727MsoNormal, #yiv1419033727 li.yiv1419033727MsoNormal, #yiv1419033727 div.yiv1419033727MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv1419033727 a:link, #yiv1419033727 span.yiv1419033727MsoHyperlink {color:blue;text-decoration:underline;}#yiv1419033727 a:visited, #yiv1419033727 span.yiv1419033727MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv1419033727 p.yiv1419033727msonormal0, #yiv1419033727 li.yiv1419033727msonormal0, #yiv1419033727 div.yiv1419033727msonormal0 {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv1419033727 p.yiv1419033727msonormal0, #yiv1419033727 li.yiv1419033727msonormal0, #yiv1419033727 div.yiv1419033727msonormal0 {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv1419033727 p.yiv1419033727msonormal, #yiv1419033727 li.yiv1419033727msonormal, #yiv1419033727 div.yiv1419033727msonormal {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv1419033727 p.yiv1419033727msochpdefault, #yiv1419033727 li.yiv1419033727msochpdefault, #yiv1419033727 div.yiv1419033727msochpdefault {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv1419033727 span.yiv1419033727msohyperlink {}#yiv1419033727 span.yiv1419033727msohyperlinkfollowed {}#yiv1419033727 span.yiv1419033727emailstyle18 {}#yiv1419033727 p.yiv1419033727msonormal1, #yiv1419033727 li.yiv1419033727msonormal1, #yiv1419033727 div.yiv1419033727msonormal1 {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv1419033727 span.yiv1419033727msohyperlink1 {color:blue;text-decoration:underline;}#yiv1419033727 span.yiv1419033727msohyperlinkfollowed1 {color:purple;text-decoration:underline;}#yiv1419033727 p.yiv1419033727msonormal01, #yiv1419033727 li.yiv1419033727msonormal01, #yiv1419033727 div.yiv1419033727msonormal01 {margin-right:0in;margin-left:0in;font-size:12.0pt;}#yiv1419033727 span.yiv1419033727emailstyle181 {color:windowtext;}#yiv1419033727 p.yiv1419033727msochpdefault1, #yiv1419033727 li.yiv1419033727msochpdefault1, #yiv1419033727 div.yiv1419033727msochpdefault1 {margin-right:0in;margin-left:0in;font-size:10.0pt;}#yiv1419033727 span.yiv1419033727EmailStyle30 {color:windowtext;}#yiv1419033727 span.yiv1419033727SpellE {}#yiv1419033727 .yiv1419033727MsoChpDefault {font-size:10.0pt;} _filtered #yiv1419033727 {margin:1.0in 1.0in 1.0in 1.0in;}#yiv1419033727 div.yiv1419033727WordSection1 {}#yiv1419033727 The fact that the other end was not connected is not dispositive.? The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out.? If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone. ?From: JACK and LYNDA CARNEGIE [mailto:shanadog at swbell.net] 
Sent: Saturday, February 04, 2017 6:27 PM
To: James W. Brown <jameswbrown at comcast.net>
Cc: HAI-users at tssi.com
Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work ?Already tried that and it didn't work.? I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).? Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.

 ?From: James W. Brown <jameswbrown at comcast.net>
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net> 
Cc: HAI-users at tssi.com
Sent: Saturday, February 4, 2017 5:12 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work ?Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.? This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.



   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170205/4da25121/attachment-0001.html>

From cldp at hotmail.com  Sat Feb  4 22:18:39 2017
From: cldp at hotmail.com (Claude .)
Date: Sun, 5 Feb 2017 04:18:39 +0000
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <list.1562988135.1115331.1486253365911@mail.yahoo.com>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
	<1825394711.1112018.1486249290601@mail.yahoo.com>
	<036e01d27f3c$23a88e20$6af9aa60$@comcast.net>
	<978606432.1092101.1486250819599@mail.yahoo.com>
	<038301d27f40$56cf8200$046e8600$@comcast.net>,
	<list.1562988135.1115331.1486253365911@mail.yahoo.com>
Message-ID: <list.BN6PR22MB0051926ACAEC1F38DE1AA8F5D4410@BN6PR22MB0051.namprd22.prod.outlook.com>

I have not follow the complete conversation but it seems you are using a Leviton phone line distribution patch panel that include a security jack instead of an external rj31x.


The TEST and ADO/Expansion port are used as followed :


The TEST Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting it to the ADO/Expansion Port with the flat telephone patch cord, included. The TEST port also enables testing of the incoming phone lines from the demarcation point.


The ADO/Expansion Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting them from the TEST Port with the flat telephone patch cord, included. The ADO/Expansion port enables testing of in-home wiring, once it has been patched in from other modules. The ADO can be used as Expansion Port to ?cascade? or connect multiple TLDMs.

So if I understand correctly, you moved the jumper cable from TEST to ADO/Expension to SECURITY to ADO/Expension.

This means you inject the phone first phone line directly to all of the line one rj45 output.

The way it is "supposed" to be connected is :

Punch block 1 & 2 Line IN (white/blue-blue) is your phone line from the demark (the phone line by itself before ANY phone is connected, this is the phone line FEED)

Punch block 3 & 4 Line OUT is the OUTPUT FROM the security panel. These two wires are supposed to be punched TO the "From Demarcation" punch block line one which is the far left two punch (white/blue-blue).

What this does is the the lines comes in the distribution panels, goes to the alarm FIRST, then comes back FROM the alarm panel and THEN distributed to the "From Demarcation".

This will cause all the phones connected to line one (white/blue-blue) to be override by the alarm system in case the security system needs to dial for an emergency.

An RJ31X will BYPASS that process just by unpluging the cable from the junction box.

In your case, you NEED to jump the cable from TEST/ADO to SECURITY/ADO since the first line comes in the security system.

This system is NOT an RJ31X (it acts like it but it is not automatic when you unplug the security panel), you need to make the bypass yourself the way you did it.

If you are using more than one line, you can use a different line for your security panel, thus it will not cut the phones in the house but rather only cuts the fax line or secondary phone line.

You can read about the distribution block here :

http://www.leviton.com/OA_HTML/ibcGetAttachment.jsp?cItemId=22262


Hope this helps

Claude Perreault
HAI/Leviton Omni Integrator
Montreal, Canada





________________________________
De : hai-users-bounces at tssi.com <hai-users-bounces at tssi.com> de la part de JACK and LYNDA CARNEGIE <shanadog at swbell.net>
Envoy? : 4 f?vrier 2017 19:09
? : James W. Brown
Cc : HAI-users at tssi.com
Objet : Re: [Hai-users] Sent panel in for repair and now phones don't work

Well, I got it working again.  Just to the right of the "security" jack there was a jumper cable that went from a jack labeled "test" to a jack labeled "add".  When I unplugged the "test" jack the handsets went from saying "line in use" to "check phone line."  So, I plugged the jumper cable into the "security" jack instead of the "test" jack and got a dial tone.

Thanks to everyone who responded.  Now, can someone tell me why this worked?


________________________________
From: James W. Brown <jameswbrown at comcast.net>
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net>
Cc: HAI-users at tssi.com
Sent: Saturday, February 4, 2017 5:42 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work

The fact that the other end was not connected is not dispositive.  The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out.  If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone.

From: JACK and LYNDA CARNEGIE [mailto:shanadog at swbell.net]
Sent: Saturday, February 04, 2017 6:27 PM
To: James W. Brown <jameswbrown at comcast.net>
Cc: HAI-users at tssi.com
Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work

Already tried that and it didn't work.  I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).  Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.


________________________________
From: James W. Brown <jameswbrown at comcast.net<mailto:jameswbrown at comcast.net>>
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net<mailto:shanadog at swbell.net>>
Cc: HAI-users at tssi.com<mailto:HAI-users at tssi.com>
Sent: Saturday, February 4, 2017 5:12 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work

Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.  This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.




-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170205/d463fb48/attachment.html>

From shanadog at swbell.net  Sun Feb  5 09:13:29 2017
From: shanadog at swbell.net (Jack & Lynda Carnegie)
Date: Sun, 5 Feb 2017 09:13:29 -0600
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <BN6PR22MB0051926ACAEC1F38DE1AA8F5D4410@BN6PR22MB0051.namprd22.prod.outlook.com>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
	<1825394711.1112018.1486249290601@mail.yahoo.com>
	<036e01d27f3c$23a88e20$6af9aa60$@comcast.net>
	<978606432.1092101.1486250819599@mail.yahoo.com>
	<038301d27f40$56cf8200$046e8600$@comcast.net>
	<list.1562988135.1115331.1486253365911@mail.yahoo.com>
	<BN6PR22MB0051926ACAEC1F38DE1AA8F5D4410@BN6PR22MB0051.namprd22.prod.outlook.com>
Message-ID: <list.244E5943-A828-4E1C-8534-9D117CFAE938@swbell.net>

Thank you so much for that detailed explanation.  It was very helpful in understanding what was going on and I am sure it will be helpful to others with similar wiring. 

Sent from my iPad

> On Feb 4, 2017, at 10:18 PM, Claude . <cldp at hotmail.com> wrote:
> 
> I have not follow the complete conversation but it seems you are using a Leviton phone line distribution patch panel that include a security jack instead of an external rj31x.
> 
> 
> The TEST and ADO/Expansion port are used as followed :
> 
> 
> The TEST Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting it to the ADO/Expansion Port with the flat telephone patch cord, included. The TEST port also enables testing of the incoming phone lines from the demarcation point. 
> 
> 
> 
> The ADO/Expansion Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting them from the TEST Port with the flat telephone patch cord, included. The ADO/Expansion port enables testing of in-home wiring, once it has been patched in from other modules. The ADO can be used as Expansion Port to ?cascade? or connect multiple TLDMs.
> 
> So if I understand correctly, you moved the jumper cable from TEST to ADO/Expension to SECURITY to ADO/Expension.
> 
> This means you inject the phone first phone line directly to all of the line one rj45 output.
> 
> The way it is "supposed" to be connected is :
> 
> Punch block 1 & 2 Line IN (white/blue-blue) is your phone line from the demark (the phone line by itself before ANY phone is connected, this is the phone line FEED)
> 
> Punch block 3 & 4 Line OUT is the OUTPUT FROM the security panel. These two wires are supposed to be punched TO the "From Demarcation" punch block line one which is the far left two punch (white/blue-blue).
> 
> What this does is the the lines comes in the distribution panels, goes to the alarm FIRST, then comes back FROM the alarm panel and THEN distributed to the "From Demarcation".
> 
> This will cause all the phones connected to line one (white/blue-blue) to be override by the alarm system in case the security system needs to dial for an emergency.
> 
> An RJ31X will BYPASS that process just by unpluging the cable from the junction box.
> 
> In your case, you NEED to jump the cable from TEST/ADO to SECURITY/ADO since the first line comes in the security system.
> 
> This system is NOT an RJ31X (it acts like it but it is not automatic when you unplug the security panel), you need to make the bypass yourself the way you did it.
> 
> If you are using more than one line, you can use a different line for your security panel, thus it will not cut the phones in the house but rather only cuts the fax line or secondary phone line.
> 
> You can read about the distribution block here :
> 
> http://www.leviton.com/OA_HTML/ibcGetAttachment.jsp?cItemId=22262
> 
> 
> Hope this helps
> 
> Claude Perreault
> HAI/Leviton Omni Integrator
> Montreal, Canada
> 
> 
> 
> 
> 
> De : hai-users-bounces at tssi.com <hai-users-bounces at tssi.com> de la part de JACK and LYNDA CARNEGIE <shanadog at swbell.net>
> Envoy? : 4 f?vrier 2017 19:09
> ? : James W. Brown
> Cc : HAI-users at tssi.com
> Objet : Re: [Hai-users] Sent panel in for repair and now phones don't work
>  
> Well, I got it working again.  Just to the right of the "security" jack there was a jumper cable that went from a jack labeled "test" to a jack labeled "add".  When I unplugged the "test" jack the handsets went from saying "line in use" to "check phone line."  So, I plugged the jumper cable into the "security" jack instead of the "test" jack and got a dial tone.
> 
> Thanks to everyone who responded.  Now, can someone tell me why this worked?
> 
> 
> From: James W. Brown <jameswbrown at comcast.net>
> To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net> 
> Cc: HAI-users at tssi.com
> Sent: Saturday, February 4, 2017 5:42 PM
> Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work
> 
> The fact that the other end was not connected is not dispositive.  The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out.  If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone.
>  
> From: JACK and LYNDA CARNEGIE [mailto:shanadog at swbell.net] 
> Sent: Saturday, February 04, 2017 6:27 PM
> To: James W. Brown <jameswbrown at comcast.net>
> Cc: HAI-users at tssi.com
> Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work
>  
> Already tried that and it didn't work.  I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).  Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.
> 
>  
> From: James W. Brown <jameswbrown at comcast.net>
> To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net> 
> Cc: HAI-users at tssi.com
> Sent: Saturday, February 4, 2017 5:12 PM
> Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work
>  
> Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.  This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.
> 
> 
> 
> 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170205/5f0d3948/attachment-0001.html>

From looney2ns at wowway.com  Sun Feb  5 09:19:51 2017
From: looney2ns at wowway.com (Brad)
Date: Sun, 5 Feb 2017 09:19:51 -0600
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <list.1587441380.1070271.1486244228474@mail.yahoo.com>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
Message-ID: <list.CA821A2DB4AC4FBEB90E707E9AD80D56@Bradlaptop>

Can you please share with us to whom you sent your board to for repair?


From: JACK and LYNDA CARNEGIE 
Sent: Saturday, February 04, 2017 3:37 PM
To: HAI-users at tssi.com 
Subject: [Hai-users] Sent panel in for repair and now phones don't work


The X10 on my panel stopped working so I removed it and sent it in for repair and a firmware update.  Then I discovered that none of the phones in my house were working and all the handsets say "line in use."  I assume this is because the phone lines were running through the security panel which is now gone.


What can I do to get my phone lines working until the panel comes back?


--------------------------------------------------------------------------------


_______________________________________________
HAI-users mailing list
HAI-users at tssi.com
http://romaine.tssi.com/mailman/listinfo/hai-users
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170205/12b4c7a8/attachment.html>

From shanadog at swbell.net  Sun Feb  5 09:50:40 2017
From: shanadog at swbell.net (JACK and LYNDA CARNEGIE)
Date: Sun, 5 Feb 2017 15:50:40 +0000 (UTC)
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <CA821A2DB4AC4FBEB90E707E9AD80D56@Bradlaptop>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<CA821A2DB4AC4FBEB90E707E9AD80D56@Bradlaptop>
Message-ID: <list.897823589.1332815.1486309840108@mail.yahoo.com>

Sure.? You need to get a return authorization number from Leviton.? The person I communicated with was Charlie Plough,?CPlough at leviton.com, and for my Omni IIe the repair cost was a flat $150, which includes a firmware update (I have an older model that is not flash upgradable).? I sent the board to:
LEVITON MANUFACTURING CO. INC.?4330 MICHOUD BLVD.NEW ORLEANS, LA. 70129
I initially communicated with technical support:?Joseph Valdivia
International Customer Support Specialist, Energy Management, Controls and Automation ? New Orleans
T: 800-229-7256 X1 | F: 504-253-2957
Leviton Manufacturing Co., Inc.

He told me I needed to contact the RA department at:  SARA at leviton.com for the unit to come in for service. After e-mailing that address I got a response from CPlough.
      From: Brad <looney2ns at wowway.com>
 To: JACK and LYNDA CARNEGIE <shanadog at swbell.net>; HAI-users at tssi.com 
 Sent: Sunday, February 5, 2017 9:19 AM
 Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work
   
Can you please share with us to whom you sent your board to for repair?
From: JACK and LYNDA CARNEGIE Sent: Saturday, February 04, 2017 3:37 PMTo: HAI-users at tssi.com Subject: [Hai-users] Sent panel in for repair and now phones don't work
The X10 on my panel stopped working so I removed it and sent it in for repair and a firmware update.? Then I discovered that none of the phones in my house were working and all the handsets say "line in use."? I assume this is because the phone lines were running through the security panel which is now gone.
What can I do to get my phone lines working until the panel comes back?_______________________________________________
HAI-users mailing list
HAI-users at tssi.com
http://romaine.tssi.com/mailman/listinfo/hai-users


   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170205/0b717610/attachment.html>

From davidson at pobox.com  Sun Feb  5 13:11:05 2017
From: davidson at pobox.com (Steven Davidson)
Date: Sun, 5 Feb 2017 14:11:05 -0500
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <list.897823589.1332815.1486309840108@mail.yahoo.com>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<CA821A2DB4AC4FBEB90E707E9AD80D56@Bradlaptop>
	<list.897823589.1332815.1486309840108@mail.yahoo.com>
Message-ID: <list.CAF7vd4Hk1_BfytxkEbwwpe3NSUr-s-PHi_QO=Br82nObPvsHdA@mail.gmail.com>

I paid ~$200 two years ago to upgrade an ~12 year old Omnipro II
mortherboard whose RJ-45 (Ethernet jack) had worked loose from the board
because I'd not properly strain-relieved the cable. I also dealt with
Charlie. New Orleans is the longtime location of HAI, now owned by Leviton.
He was great, the price seemed fair and the process was smooth and fairly
quick.

Regards to the list.

/Steve
--
Steven J. Davidson
Brooklyn, NY



On Sun, Feb 5, 2017 at 10:50 AM, JACK and LYNDA CARNEGIE <
shanadog at swbell.net> wrote:

> Sure.  You need to get a return authorization number from Leviton.  The
> person I communicated with was Charlie Plough, CPlough at leviton.com, and
> for my Omni IIe the repair cost was a flat $150, which includes a firmware
> update (I have an older model that is not flash upgradable).  I sent the
> board to:
>
> LEVITON MANUFACTURING CO. INC.
> 4330 MICHOUD BLVD.
> NEW ORLEANS, LA. 70129
>
> I initially communicated with technical support:
>
> *Joseph Valdivia*
> International Customer Support Specialist, Energy Management, Controls and
> Automation ? New Orleans
> *T: *800-229-7256 X1 <(800)%20229-7256>* | F: *504-253-2957
> <(504)%20253-2957>
> *Leviton Manufacturing Co., Inc.*
> <http://www.leviton.com/>
> He told me I needed to contact the RA department at: SARA at leviton.com for
> the unit to come in for service. After e-mailing that address I got a
> response from CPlough.
> ------------------------------
> *From:* Brad <looney2ns at wowway.com>
> *To:* JACK and LYNDA CARNEGIE <shanadog at swbell.net>; HAI-users at tssi.com
> *Sent:* Sunday, February 5, 2017 9:19 AM
> *Subject:* Re: [Hai-users] Sent panel in for repair and now phones don't
> work
>
> Can you please share with us to whom you sent your board to for repair?
>
> *From:* JACK and LYNDA CARNEGIE <shanadog at swbell.net>
> *Sent:* Saturday, February 04, 2017 3:37 PM
> *To:* HAI-users at tssi.com
> *Subject:* [Hai-users] Sent panel in for repair and now phones don't work
>
> The X10 on my panel stopped working so I removed it and sent it in for
> repair and a firmware update.  Then I discovered that none of the phones in
> my house were working and all the handsets say "line in use."  I assume
> this is because the phone lines were running through the security panel
> which is now gone.
>
> What can I do to get my phone lines working until the panel comes back?[image:
> *#-o d'oh!]
> ------------------------------
> _______________________________________________
> HAI-users mailing list
> HAI-users at tssi.com
> http://romaine.tssi.com/mailman/listinfo/hai-users
>
>
>
> _______________________________________________
> HAI-users mailing list
> HAI-users at tssi.com
> http://romaine.tssi.com/mailman/listinfo/hai-users
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170205/ccb4753a/attachment-0001.html>

From cldp at hotmail.com  Sun Feb  5 13:25:33 2017
From: cldp at hotmail.com (Claude .)
Date: Sun, 5 Feb 2017 19:25:33 +0000
Subject: [Hai-users] RE : Sent panel in for repair and now phones don't work
Message-ID: <list.BN6PR22MB0051FBECBA6A97F3625F2BF6D4410@BN6PR22MB0051.namprd22.prod.outlook.com>

You're welcome, glad it was helpful information for you.


Claude Perreault
HAI/Leviton Omni Integrator
Montreal, Canada




Envoy? depuis mon Galaxy S6.

-------- Message d'origine --------
De : Jack & Lynda Carnegie <shanadog at swbell.net>
Date : 17-02-05 10:13 (GMT-05:00)
? : "Claude ." <cldp at hotmail.com>
Cc : "James W. Brown" <jameswbrown at comcast.net>, HAI-users at tssi.com
Objet : Re: [Hai-users] Sent panel in for repair and now phones don't work

Thank you so much for that detailed explanation.  It was very helpful in understanding what was going on and I am sure it will be helpful to others with similar wiring.

Sent from my iPad

On Feb 4, 2017, at 10:18 PM, Claude . <cldp at hotmail.com<mailto:cldp at hotmail.com>> wrote:


I have not follow the complete conversation but it seems you are using a Leviton phone line distribution patch panel that include a security jack instead of an external rj31x.


The TEST and ADO/Expansion port are used as followed :


The TEST Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting it to the ADO/Expansion Port with the flat telephone patch cord, included. The TEST port also enables testing of the incoming phone lines from the demarcation point.


The ADO/Expansion Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting them from the TEST Port with the flat telephone patch cord, included. The ADO/Expansion port enables testing of in-home wiring, once it has been patched in from other modules. The ADO can be used as Expansion Port to ?cascade? or connect multiple TLDMs.

So if I understand correctly, you moved the jumper cable from TEST to ADO/Expension to SECURITY to ADO/Expension.

This means you inject the phone first phone line directly to all of the line one rj45 output.

The way it is "supposed" to be connected is :

Punch block 1 & 2 Line IN (white/blue-blue) is your phone line from the demark (the phone line by itself before ANY phone is connected, this is the phone line FEED)

Punch block 3 & 4 Line OUT is the OUTPUT FROM the security panel. These two wires are supposed to be punched TO the "From Demarcation" punch block line one which is the far left two punch (white/blue-blue).

What this does is the the lines comes in the distribution panels, goes to the alarm FIRST, then comes back FROM the alarm panel and THEN distributed to the "From Demarcation".

This will cause all the phones connected to line one (white/blue-blue) to be override by the alarm system in case the security system needs to dial for an emergency.

An RJ31X will BYPASS that process just by unpluging the cable from the junction box.

In your case, you NEED to jump the cable from TEST/ADO to SECURITY/ADO since the first line comes in the security system.

This system is NOT an RJ31X (it acts like it but it is not automatic when you unplug the security panel), you need to make the bypass yourself the way you did it.

If you are using more than one line, you can use a different line for your security panel, thus it will not cut the phones in the house but rather only cuts the fax line or secondary phone line.

You can read about the distribution block here :

http://www.leviton.com/OA_HTML/ibcGetAttachment.jsp?cItemId=22262


Hope this helps

Claude Perreault
HAI/Leviton Omni Integrator
Montreal, Canada





________________________________
De : hai-users-bounces at tssi.com<mailto:hai-users-bounces at tssi.com> <hai-users-bounces at tssi.com<mailto:hai-users-bounces at tssi.com>> de la part de JACK and LYNDA CARNEGIE <shanadog at swbell.net<mailto:shanadog at swbell.net>>
Envoy? : 4 f?vrier 2017 19:09
? : James W. Brown
Cc : HAI-users at tssi.com<mailto:HAI-users at tssi.com>
Objet : Re: [Hai-users] Sent panel in for repair and now phones don't work

Well, I got it working again.  Just to the right of the "security" jack there was a jumper cable that went from a jack labeled "test" to a jack labeled "add".  When I unplugged the "test" jack the handsets went from saying "line in use" to "check phone line."  So, I plugged the jumper cable into the "security" jack instead of the "test" jack and got a dial tone.

Thanks to everyone who responded.  Now, can someone tell me why this worked?


________________________________
From: James W. Brown <jameswbrown at comcast.net<mailto:jameswbrown at comcast.net>>
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net<mailto:shanadog at swbell.net>>
Cc: HAI-users at tssi.com<mailto:HAI-users at tssi.com>
Sent: Saturday, February 4, 2017 5:42 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work

The fact that the other end was not connected is not dispositive.  The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out.  If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone.

From: JACK and LYNDA CARNEGIE [mailto:shanadog at swbell.net]
Sent: Saturday, February 04, 2017 6:27 PM
To: James W. Brown <jameswbrown at comcast.net<mailto:jameswbrown at comcast.net>>
Cc: HAI-users at tssi.com<mailto:HAI-users at tssi.com>
Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work

Already tried that and it didn't work.  I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).  Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.


________________________________
From: James W. Brown <jameswbrown at comcast.net<mailto:jameswbrown at comcast.net>>
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net<mailto:shanadog at swbell.net>>
Cc: HAI-users at tssi.com<mailto:HAI-users at tssi.com>
Sent: Saturday, February 4, 2017 5:12 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work

Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.  This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.




-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170205/14d640b5/attachment-0001.html>

From bradweech at cox.net  Sun Feb  5 14:46:35 2017
From: bradweech at cox.net (Bradley D Weech)
Date: Sun, 5 Feb 2017 13:46:35 -0700
Subject: [Hai-users] RE : Sent panel in for repair and now phones don't
	work
In-Reply-To: <h7Rh1u00p0afRZy017Rksh>
References: <h7Rh1u00p0afRZy017Rksh>
Message-ID: <list.014b01d27ff0$f118d220$d34a7660$@cox.net>

I posted the other day, looking for a low voltage repairman/installer in the Phoenix area.  Help?

 

From: hai-users-bounces at tssi.com [mailto:hai-users-bounces at tssi.com] On Behalf Of Claude .
Sent: Sunday, February 5, 2017 12:26 PM
To: Jack & Lynda Carnegie <shanadog at swbell.net>
Cc: HAI-users at tssi.com
Subject: [Hai-users] RE : Sent panel in for repair and now phones don't work

 

You're welcome, glad it was helpful information for you.

 

 

Claude Perreault

HAI/Leviton Omni Integrator

Montreal, Canada

 

 

 

 

Envoy? depuis mon Galaxy S6.

 

-------- Message d'origine --------

De : Jack & Lynda Carnegie <shanadog at swbell.net <mailto:shanadog at swbell.net> > 

Date : 17-02-05 10:13 (GMT-05:00) 

? : "Claude ." <cldp at hotmail.com <mailto:cldp at hotmail.com> > 

Cc : "James W. Brown" <jameswbrown at comcast.net <mailto:jameswbrown at comcast.net> >, HAI-users at tssi.com <mailto:HAI-users at tssi.com>  

Objet : Re: [Hai-users] Sent panel in for repair and now phones don't work 

 

Thank you so much for that detailed explanation.  It was very helpful in understanding what was going on and I am sure it will be helpful to others with similar wiring. 

Sent from my iPad


On Feb 4, 2017, at 10:18 PM, Claude . <cldp at hotmail.com <mailto:cldp at hotmail.com> > wrote:

I have not follow the complete conversation but it seems you are using a Leviton phone line distribution patch panel that include a security jack instead of an external rj31x.

 

The TEST and ADO/Expansion port are used as followed :

 

The TEST Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting it to the ADO/Expansion Port with the flat telephone patch cord, included. The TEST port also enables testing of the incoming phone lines from the demarcation point. 

 

The ADO/Expansion Port - Use this port to bridge the incoming phone lines to the rest of the board by connecting them from the TEST Port with the flat telephone patch cord, included. The ADO/Expansion port enables testing of in-home wiring, once it has been patched in from other modules. The ADO can be used as Expansion Port to ?cascade? or connect multiple TLDMs.

 

So if I understand correctly, you moved the jumper cable from TEST to ADO/Expension to SECURITY to ADO/Expension.

 

This means you inject the phone first phone line directly to all of the line one rj45 output.

 

The way it is "supposed" to be connected is :

 

Punch block 1 & 2 Line IN (white/blue-blue) is your phone line from the demark (the phone line by itself before ANY phone is connected, this is the phone line FEED)

 

Punch block 3 & 4 Line OUT is the OUTPUT FROM the security panel. These two wires are supposed to be punched TO the "From Demarcation" punch block line one which is the far left two punch (white/blue-blue).

 

What this does is the the lines comes in the distribution panels, goes to the alarm FIRST, then comes back FROM the alarm panel and THEN distributed to the "From Demarcation".

 

This will cause all the phones connected to line one (white/blue-blue) to be override by the alarm system in case the security system needs to dial for an emergency.

 

An RJ31X will BYPASS that process just by unpluging the cable from the junction box.

 

In your case, you NEED to jump the cable from TEST/ADO to SECURITY/ADO since the first line comes in the security system.

 

This system is NOT an RJ31X (it acts like it but it is not automatic when you unplug the security panel), you need to make the bypass yourself the way you did it.

 

If you are using more than one line, you can use a different line for your security panel, thus it will not cut the phones in the house but rather only cuts the fax line or secondary phone line.

 

You can read about the distribution block here :

 

http://www.leviton.com/OA_HTML/ibcGetAttachment.jsp?cItemId=22262

 

 

Hope this helps

 

Claude Perreault

HAI/Leviton Omni Integrator

Montreal, Canada

 

 

 

 


  _____  


De : hai-users-bounces at tssi.com <mailto:hai-users-bounces at tssi.com>  <hai-users-bounces at tssi.com <mailto:hai-users-bounces at tssi.com> > de la part de JACK and LYNDA CARNEGIE <shanadog at swbell.net <mailto:shanadog at swbell.net> >
Envoy? : 4 f?vrier 2017 19:09
? : James W. Brown
Cc : HAI-users at tssi.com <mailto:HAI-users at tssi.com> 
Objet : Re: [Hai-users] Sent panel in for repair and now phones don't work 

 

Well, I got it working again.  Just to the right of the "security" jack there was a jumper cable that went from a jack labeled "test" to a jack labeled "add".  When I unplugged the "test" jack the handsets went from saying "line in use" to "check phone line."  So, I plugged the jumper cable into the "security" jack instead of the "test" jack and got a dial tone.

 

Thanks to everyone who responded.  Now, can someone tell me why this worked?

 


  _____  


From: James W. Brown <jameswbrown at comcast.net <mailto:jameswbrown at comcast.net> >
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net <mailto:shanadog at swbell.net> > 
Cc: HAI-users at tssi.com <mailto:HAI-users at tssi.com> 
Sent: Saturday, February 4, 2017 5:42 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work

 

The fact that the other end was not connected is not dispositive.  The plug must be physically removed from the RJ31X jack to cause the Line In to connect directly (i.e., jumper) to the Line Out.  If you have done that and it is still not working, then you will need to trace the phone line from source to end to see where you lose dial tone.

 

From: JACK and LYNDA CARNEGIE [mailto:shanadog at swbell.net] 
Sent: Saturday, February 04, 2017 6:27 PM
To: James W. Brown <jameswbrown at comcast.net <mailto:jameswbrown at comcast.net> >
Cc: HAI-users at tssi.com <mailto:HAI-users at tssi.com> 
Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work

 

Already tried that and it didn't work.  I didn't think it would because it is disconnected a the other end where it went into the panel, but I tried it anyway (still attached to the terminal strips which I removed from the HAI board).  Also tried unplugging the mystery black wire on the front of the DSL splitter and that didn't work either.




 


  _____  


From: James W. Brown <jameswbrown at comcast.net <mailto:jameswbrown at comcast.net> >
To: 'JACK and LYNDA CARNEGIE' <shanadog at swbell.net <mailto:shanadog at swbell.net> > 
Cc: HAI-users at tssi.com <mailto:HAI-users at tssi.com> 
Sent: Saturday, February 4, 2017 5:12 PM
Subject: RE: [Hai-users] Sent panel in for repair and now phones don't work

 

Unplug the Blue Cat5 from the jack labeled "Security," and let us know if your downstream phones are all then operational.  This is an RJ31X built into the distribution board, as demonstrated by the Line In and Line Out.

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170205/993fd7b4/attachment-0001.html>

From shanadog at swbell.net  Sat Feb  4 17:01:37 2017
From: shanadog at swbell.net (JACK and LYNDA CARNEGIE)
Date: Sat, 04 Feb 2017 23:01:37 -0000
Subject: [Hai-users] Sent panel in for repair and now phones don't work
In-Reply-To: <3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
References: <1587441380.1070271.1486244228474.ref@mail.yahoo.com>
	<list.1587441380.1070271.1486244228474@mail.yahoo.com>
	<3D9B285D-58DD-4214-A54E-33D89B8ACBF9@comcast.net>
Message-ID: <list.1825394711.1112018.1486249290601@mail.yahoo.com>

As I am staring at this hookup I have no idea what to do. ?I have ATT uverse and everything comes in through a router. ?One output from the router is labeled dsl and a white cat 5 wire comes from there into a distribution panel. ?Two wires from that cat 5 wire (light blue and dark blue) go into a block that is labeled as a dsl splitter.?On the front of the splitter two wires come out and are connected to a Leviton distribution board labeled line in. ?Right next to that is a cat 5 jack labeled security, which I think goes to the hai board.
Three other wires come out of the side of the splitter, red, green and yellow. The yellow wire is grounded to the panel.?The red and green wires are then attached to blue and white wires in another cat 5 cable. ?I am not sure where that goes (maybe outside) however the other wires from that same cable are wired into the Leviton distribution board labeled "from demarcation. "? I have no idea what the black cable is that plugs from the side of the dsl splitter into the front of it.
I have attached screen shots since I am sure that is hard to follow.? Is anyone less confused than I am?:





      From: James W. Brown <jameswbrown at comcast.net>
 To: JACK and LYNDA CARNEGIE <shanadog at swbell.net> 
Cc: "HAI-users at tssi.com" <HAI-users at tssi.com>
 Sent: Saturday, February 4, 2017 3:58 PM
 Subject: Re: [Hai-users] Sent panel in for repair and now phones don't work
   
The panel should have interfaced with the incoming phone line through an RJ31X jack, which looks like an ordinary phone jack but has internal contacts to restore the downstream phone line when the panel line is unplugged from it. Regulations and good practice call for an RJ31X to allow the panel to seize the phone line in the event of an alarm, but to allow the telephone system to be restored easily in the event of a panel failure (or removal). ?This is important, as you don't want a panel failure that won't allow the panel to report a fire to also prevent humans from calling 911 to report the same fire. ?Bottom line, simply unplugging the Aegis panel phone seizure line from the RJ31X jack should immediately restore your downstream phones -- if it was properly installed.


On Feb 4, 2017, at 16:37, JACK and LYNDA CARNEGIE <shanadog at swbell.net> wrote:


 The X10 on my panel stopped working so I removed it and sent it in for repair and a firmware update.? Then I discovered that none of the phones in my house were working and all the handsets say "line in use."? I assume this is because the phone lines were running through the security panel which is now gone.
What can I do to get my phone lines working until the panel comes back?

_______________________________________________
HAI-users mailing list
HAI-users at tssi.com
http://romaine.tssi.com/mailman/listinfo/hai-users



   
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/65da36a8/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: datauri-file.png
Type: image/png
Size: 458833 bytes
Desc: not available
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/65da36a8/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: datauri-file.png
Type: image/png
Size: 574458 bytes
Desc: not available
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/65da36a8/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: datauri-file.png
Type: image/png
Size: 799281 bytes
Desc: not available
URL: <http://romaine.tssi.com/pipermail/hai-users/attachments/20170204/65da36a8/attachment-0005.png>